Customer Service Quality Control

Melissa Aldridge **** Americana Lane # **** Mesquite, Tx

75150

*****************@*****.*** 214-***-****

Objective: To find position with a company which I can succeed, grow

and where I can utilize and apply my best skills and

experience.

Personal Summary:

. Excellent internal and external, customer service

telephone communication skills- inbound/outbound sales.

. Ability to quickly learn new concepts and skills.

. Ability to multi-task and think critically in various

areas.

. Flexibility with meeting the demands of all office

operations.

Professional Experience:

Odyssey Document Service (2002-2011)

. Responsibilities include giving attorneys litigation

support such as,proficiency in production, scanning

legal documents to Adobe PDF using the program Law,

Data entry, operation of postage machine,binding

documents,such as velo,acco,spiral, depo,

etc.Production also includes elamination,padding of

documents, cutter,emailing,faxing documents,

evaluation and inventory of all equipment and office

products for operations. Other duties include copying

multiple documents with the use of a high speed

copier and after completion quality control check of

each job. Answering a multi-line phone system as

receptionist.

RFP Management Services (1995-2002)

. Responsibilities include payroll and salary

adjudication, answering a multi-line phone

system as receptionist, filing, typing and

maintain schedules.

Robin Oaks Apartments (1993-1995)

. Responsibilities include leasing agent duties to

include but

not limited to; paperwork including the

application papers, leasing agreements,

employment and credit checks, and lease move-in

packets. Also maintain service requests and

correspond to the maintenance department.

Skills and Abilities:

Polite, Punctual, and Professional, Strong

skills in successfully managing multiple duties

concurrently. Proficient in Microsoft Office

product i.e. Word 2010, Excel, Outlook and also

Adobe PDF.

Professional References: Available Upon Request

Contact this candidate