Sales Customer Service

Rene Khan

*** **** *****

Linden, NC *****

757-***-**** home

************@*****.***

CAREER OBJECTIVE

Seeking a career position in a working environment that would benefit from education,

skills, and overall experience.

• Bring enthusiasm to team projects and encourage others to excel in their abilities

SKILLS:

• Articulate and creative, offering innovative and practical solutions.

• Can work within a set budget and meet or exceed expectations.

• Capable of handling multiple projects concurrently.

• Demonstrated record of high performance standards, including attention to

schedules, deadlines, budgets and quality work.

• Proficient in Microsoft Word, Excel, and Outlook.

EDUCATION

Colorado Technical University, Colorado Springs, Colorado

Masters of Business Administration, Concentration in Finance, June 2012- GPA 3.74

B.A. Science in Accounting, December 2010- GPA 3.70

A.S Business Administration, June 2008- GPA 3.70

The Pruden Center for Industry and Technology, Suffolk, Virginia

General Educational Development Certificate, July 1999

EMPLOYMENT EXPERIENCE

NAS Lemoore GYM, Lemoore California

Recreation Aid June 2007- November 2007

• Checked military identification for all personnel entering the gym

• Assisted military personnel in physical training

• Coordinated physical fitness activities

• Provided security for military personnel

• Washed towels

• Cleaned, and serviced work-out equipment

H&R BLOCK, Lemoore, California

Processor November 2006 – April 2007

• Processing tax returns for the IRS

• Prepared supporting IRS information for customers

• Managed daily sales

• Managed daily deposits

• Managed daily, weekly, and monthly sales reports

• Conducted daily reports for all claims filing status from the IRS

• Reported any rejected claim to a tax preparer for adjustments

• Answered customer questions by telephone and in person

• Set appointments

• Filing customer IRS forms

• Assist clients using multiple communication methods

• Worked exclusively with military personal and their families

• Processed, assigned and owned claims for payment

• Monitor pending claims

• Ensured claims were processed within the department service level agreement

• Severed as a liaison between associates and management

• Setup office at the beginning of the tax season and closed down the office at the

end of the tax season

Child Care Provider, Virginia Beach, Virginia

January 2004- November 2005

• Certified through the state of Virginia

• Managed my own financial records

• Provided 24/7 care for two children in my home

• Provided meals and snacks

• Provided before and after school care for two children

Cost Plus Furniture, Virginia Beach, Virginia

Bookkeeper, July 2000- August 2003

• Peachtree Accounting Systems

• MYOB Accounting Systems

• Transferred all accounts from Peachtree Accounting Systems into MYOB

Accounting System

• Recorded daily sales

• Prepared journal and ledgers in excel spreadsheets

• Prepared financial reports by collecting, analyzing and summarizing account

information and trends

• Codes payables for accounts payable

• Operate 10 key calculator

• Receive, record, and bank cash, checks and vouchers

• Processed and deposited payments in excess of $10 thousand

• Deposit daily sales

• Manage payroll

• Prepared 1099’s and W-2

• Manage payroll weekly and quarterly state taxes

• Manage Social Security and Medicare withholdings

• Manage monthly state and government taxes

• Maintained vendor and customer accounts

• Pay supplier invoices in a timely manner

• Take advantage of all reasonable discounts on supplier invoices

• Conducted periodic reconciliation of all accounts for accuracy

• Maintained petty cash fund

• Account payable and receivable

• Credit, debit and total accounts data entry

• Maintained an orderly accounting filing system

• Answered customer questions by telephone and in person

• Transferred accounts for end of year inventory

• Assembled information for external auditors for the annual inventory audit

• 100% audit pass rate

• Reported financial information directly to the owner

• Purchase supplies and equipment

Taco Bell, Inc., Virginia Beach, Virginia

Customer Service Representative/ Manager, August 1997- January 2001 again August 2004 – March

2005

• Employee crew trainer for over 40 employees

• Supervised staff

• Handle large sums of money in excess of $10 thousand

• Data entry

• Manage budgets and payroll

• Daily deposits

• Schedule staff hours and assigned duties for more than 40 employees

• Used sales pattern to project trends and order appropriate supplies

• Monitor sales activities

• Inventory stock and reorder necessary products

• Hire, train and evaluate personnel

• Assign employees to specific duties

• Enforced safety, health and security rules

• Ensured customer satisfaction

• Direct and supervised employees while engaged in performing services for

customers

• Ensured appropriate actions and changes were made to resolve customers’

problems

CERITIFICATES

NESTA (National Endurance & Sports Trainers Association), Rancho Santa Margarita, CA

Certified Personal Trainer, August 2005

Colorado Technical University, Colorado Springs, Colorado

Accounting Fundamentals, August 2007

Business Concepts, June 2007

Basic of Accounting, December 2009

Basic of Accounting & Finance, December 2009

Financial Accounting, August 2010

Financial Statement Analysis, December 2009

Decision-Making in Operations, February 2010

Income Tax. May 2010

Project Planning, September 2010

Student Mentorship Program, April 2009- June 2010

REFERENCES

Available upon request

Contact this candidate