Engineer Customer Service
Resume:
CHIBUZO CHRISTIAN OBIOHA
Permanent Address; **** Croes Avenue Bronx NY 10472 *****************@*****.***
STATUS: USA CITIZEN
Objective; Looking for a steady position with a company as a Field Service Engineer. Prepared to remain
long term with the right company.
Highlights of Qualifications;
• Hands on experience working as a Field Service Engineer
• Good Knowledge in performing troubleshoot on equipments of the trade
• Operational knowledge of the voice and data signalizing systems
• Ability to perform electrical, electronic, and mechanical repairs to complex equipment
• Ability to assemble and disassemble mechanical and electrical equipments
• Basic knowledge of reading, diagnose and troubleshot the fault findings in Electric Meter(s).
• Amazing customer service skills
• Proficient in working with Microsoft products and protocols
• Outstanding ability to interpret electronic circuits and schematics
Professional Experience:
Technical Support Specialist (PT) 04/2010– present
Upscale Security Services.Inc.Bronx, NY.
Service and advice business and personal clients with computer and network needs and issues by
providing the following professional services: PC break/ fix, hardware and software installs, PC and
network security, performance optimization, server maintenance and back-ups. Install, configure and
troubleshoot various peripherals, Wi-Fi wireless networks, and DSL, internet and e-mail issues
Field service Engineer, September 2005-November 2009
JVK Engineers (Bolton) Limited. United Kingdom
• Provided support to the customers and resolved all malfunctions that occurred in the product.
• Assisted the Service Account Manager and performed system checks and maintained the
inventory.
• Managed all emergency calls and visited the site and resolved all problems.
• Answered all customer queries, filed the requests for enhancements and submitted it to the
seniors.
• Organized training and assisted the customer to understand the broadcast products.
• Provided training to internal and external customers.
Field Service Engineer. January 2003- January 2005
BAA Enterprises (Nig) Limited, Owerri, Imo State, Nigeria.
• Performed preventative maintenance on the system and validated it.
• Updated all technical and administrator manuals and bulletins.
• Provided technical solution to the problems that occurred in the field.
• Coordinated with the support department and performed all actions as suggested.
• Scheduled all customer visits prior to the call and visited the site in case of complex problems.
Field service Technician, June 1998-December 2002
Lonestar drilling (Nig) company, Sapele, Delta-State, Nigeria
• Examined pressure gauges and flow meters to detect abnormalities.
• Coordinated corrective actions internally and externally.
• Collected, processed,& analyzed field incident data from equipment customers packagers and
End Users through the (CCM ) system
• Repaired and replaced pumps using hand tools.
• Replaced hydraulic components (oil lines, fittings, cylinders, valves, gaskets and pumps .etc.
• Performed preventive maintenance on the system and validated it
Education:
• Master’s degree in Electrical Engineering, Polytechnic University of New York
University(graduating on spring.2014 )
• Master’s in Business information system (BIS), University of Bolton, United Kingdom.
(Modules; Business system strategies, Business projects & management, Business modeling and decision
making, Business system theory & development, Business design & infrastructure, and Business
information system and multimedia)
• Higher National Diploma in Electrical-Electronic Engineering ( Evaluated as equivalent to 4years
in USA Bsc in Electrical Engineering), Akanu Ibiam federal Polytechnic, Unwana, Afikpo,
Ebonyi State. Nigeria.
Training Attended:
• Bnai Zion scientist Division &Cooper Union School of Engineering, New York, NY 10003.
(Re-training program for Engineering professional) -Training leading to certification
Courses offering: Auto CAD, Electronic Technician, HVAC, A+ Certification, NEC& its general
applications, NEC & its specific applications, and Environmental safety,
Personal Hobby:
• Hobbies include researching for a solution in a complex problems, reading scientific and new
revolutionary technology magazines &text books, listening to music, meeting motivated people,
and always ready to travel when needed.
Contact this candidate