Customer Service Sales

RESUME

RAJESH SINGH RAJPUT

ITI BAJRANG NAGAR KARMETA KATANGI ROAD JABALPUR

Mobile No.- No: 963******* 980-***-****,

email Id: ************.********@*****.***

A competent professional with 5.6 yrs of experience in Customer Service, Operations, Billing & MIS

Management, Back Office Administration.

Proficient in handling day to day administrative / back office activities in co-ordination with internal /

external departments for smooth business operations.

Hands on experience in general administrative activities, personnel management and operations

management across assignments.

Possess excellent communication, interpersonal and leadership skills.

Zonal Sales Coordinator AIRCEL (May 2010)

Taking care of updates regarding the products and the processes for Dist/LMP model.

Help to the sales team for better business coordination.

Customized MIS reports generated for Dist/LMP & FOS.

Verification of the company documents to avoid business losses timely by informing them in advance.

Actively participate in checking performance parameter of the PSR.

Coordinating the Marcom Activity with the Zonal / Circle Marcom executive for the betterment of the

customer updation.

Responsible for all kind of MIS report according business requirement.

Regular updating the system (MIS) for accurate day in day out results of the zone.

Taking care of PSR salary & Admin expenses.

Help to the Dist/LMP for ROI calculation & Business Settlement.

Educate to the sale team & distributor for new product & process.

Making the PPT on monthly & quarterly basis for Zone.

MIS Operator – Bharti Airtel (Dec 2009)

Preparing daily Zonal Prepaid MIS like –

1) APEF Compliance

2) Apef Pendency

3) AV negative dashboard

4) Circle NOK dashboard

Proper and timely communication to entire Prepaid Team about documentation and compliance through

messages.

Regular follow ups through voice calls with prepaid Channel Partners for informing their Apef Compliance

so that Within TAT can be improved.

Training imparted to Rural Distributors about the APEF Policy.

Also responsible for Barring & Unbarring of Prepaid nos.

Resoling all the queries/requests/complaints received from entire Zone.

Proper Audit and validation of Airtel Prepaid Enrolment Form.

Hindustan Lever Limited (Feb 2007)

Maintain all Accounts & Finance reports

Maintain all kind of MIS

Online order Raising Of HLL Product.

Maintain the stock register physically

Share the all dashboard with the Branch Manager.

Reconcile the all report & stock

Computer Exposure:

Good command on MS Office 2007 (MS Excel/MS Word & Power Point)

Expert in MS Excel & Internet.

Achievements:

Rewarded by ZBM as Best MIS executive in MPCG Circle.

Rewarded by ZCS for Great Support to CSD Activity.

•

• Qualification: B.Com / MBA (IInd Sem)

Personnel Information:

Fathers Name Mr. Uday Singh Rajput

Date of Birth 18 June 1988

Sex Male

Nationality Indian

Language English, Hindi,

Marital Status Unmarried

Declaration: I hare by declared that the above information is the best of my knowledge and

belief.

Signature

Date :

Place :

Rajesh Singh Rajput

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