Customer Service Manager

Angelina M. Montalvo

Portfolio: www.angiemv**.webs.com LinkedIn: www.linkedin.com/in/angelinamontalvo

**** ******** ***, *****, ** 10462 Cell: 347-***-**** Email: ****************@*****.***

OBJECTIVE

Opportunities in providing customer service with business skills being utilized in a challenging position for career advancement.

EDUCATION

Zicklin School of Business, Baruch College, CUNY, New York, NY

Bachelor of Business Administration, February 2011. Cumulative G.P.A.: 3.26/4.0

• Major: Entrepreneurship and Small Business Management • Minor: Graphic Design

EXPERIENCE

Francois Payard Pattiserie at The Plaza Hotel, New York, NY 10/11-10/12

Counter/Barista

-In a luxury hotel setting providing customer service by servicing food and drink orders.

-Handling monetary payments utilizing the POS computerized cash system.

-Responsible for opening and closing the shop; including maintaining cleanliness of the shop.

-Assisting manager with merchandise and food orders; keep track of inventory.

-Assisting manager with training of new employees.

Walt Disney World College Program, Disney’s Grand Floridian Resort, Orlando, FL 02/11-08/11

Quick Service Food & Beverage Intern

-Provided customer service by handling food orders, as well as preparing and assembling food and drink items at multiple restaurants.

-Organized, inventories and stocked all products needed at multiple sections of the restaurant.

-Handling cash using the POS MANTRA computerized cash system.

-Part of a multi-functional team that trained new employees.

-Attended and completed Disney’s educational Marketing and Leadership classes.

Intrepid Sea, Space & Air Museum, New York, NY 06/09-09/09

Partnership Marketing & Public Programs Intern

-Assisted three departmental managers in Partnership Marketing, Public Programs, Marketing and Public Relations.

-Arranged advertising, collateral and promotions packets for clients; Created gift packages for guests.

-Helped coordinate special events, handling administrative duties as well as on-site event support at public events.

Wildlife Conservations Society - Bronx Zoo, Bronx, NY 05/07-11/08

Group Sales Customer Service Representative

-Provided customer service with a high-volume call center booking group reservations and tours.

-Performed administrative duties and managed daily monetary transactions.

Gaylord Palms Resort & Convention Center, Kissimmee, FL 11/06-01/07

ICE! Attractions Host

-Assisted managers at various departments providing customer service, laundry services and hospitality.

Genesis Educational Day Care Center, Bronx, NY 04/05-04/06

Secretary

-Screened, filed and maintained up-to-date information for newly enrolled children and employees; including coordinating a fundraising event.

-Handled administrative tasks, including receipts, invoice collections, monetary transactions and performed weekly bookkeeping payroll services with a CPA accountant.

ACTIVITIES

Association of Women in Business and Baruch’s American Marketing Association, Graphic Designer

-Managed and designed original print designs for all events; assisted with the marketing and setup of events.

-Participated in multiple committees; marketing, fashion show and women’s leadership conference.

COMPUTER

-Knowledge of MS Word, Excel, PowerPoint, Publisher, Access, Outlook, Galaxy Software, Adobe CS4 & CS5 InDesign, Photoshop and Bridge, social media tools and Internet.

-Proficient in PC and Mac typing 45-50 wpm.

LANGUAGE: Bilingual in English and basic Spanish.

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