Sales Customer Service

Benjamin Cutrufelli

**** ******* ***** ****

Franklin, NC 28734

************@*****.***

Cell 301-***-****

Education:

University of Maryland University College (UMUC), College Park, MD

20783

BS in Human Resource Management with minor in Business

Administration, GPA 3.712

Member of Alpha Sigma Lambda Honor Society

Retail Sales and Customer Service:

Wells Fargo Bank, NA, Franklin, NC 28734

October 2012 to Present

Kauffman Tire, Inc., Peachtree City, GA 30269 October 2010

to September 2012

Firestone (BFS) Retail, LLC, Towson, MD 21212

March 2008 to July 2010

Provide bank customers with document preparation, account services,

and problem resolution while selling products and services and

soliciting for new accounts. Managed service technicians; provided

leadership in customer satisfaction; and sales staff training.

Responsible for: bank deposits, sales reports and forecasts, parts

and services accounting and billing, parts orders, inventory, and

safety issues. Maintained commercial tire accounts. Service Manager

of the Year (2009), Baltimore District.

Inside Sales Account Management

Nemetschek North Am./VectorWorks, Columbia MD 21046 March

2006 - May 2007

Developed Federal software sales account, worked with GSA, developed

federal customer database, 2006 top sales producer. Reason for

leaving: attended school full-time.

Nemetschek North Am. VectorWorks, Columbia MD 21046 September

2002 - March 2005

Business-to-business (B2B) and business-to-consumer (B2C) mechanical

CAD software product account sales resulting in 10% sales growth.

Trained clients, coached sales staff, cooperated with Graphics

Department on pre-sales material and product packaging development,

and formed strategic partnerships with CAM technology gains.

Nemetschek North Am. VectorWorks, Columbia MD 21046 March -

December 2001

Learned and taught in depth selling techniques, maintained and

developed personal client database and made presentations.

Loan Officer Independent Contractor March 2005 - March

2006

Sold mortgages for First Fidelity and Allied Home. Responsible for

mortgage loan applications and supporting documentation; conducting

credit checks; initiation and follow up on loan processing tracking and

maintaining client files.

Software Skills:

Microsoft Office Suite (Word, Excel, PowerPoint), Word Perfect,

FILEMAKER PRO, SAP,

Point software for mortgage loan processing, VECTORWORKS CAD software

products

Dale Carnegie Sales Training

1

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