Customer Service Analyst
Resume:
Richard Wolff
San Antonio Tx, *****
abgqk8@r.postjobfree.com
30+ years mainframe programming for Logistics, Banking, EDI/ACH & insurance, plus some AS/400.
Experienced IT professional with over 15 years leading processes, implementations and creating solutions.
Manage over 1000 EDI trading partnerships. Successfully led complete life cycle EDI/IT projects with
several multi-million dollar corporations. Installed two new releases of Gentran with no impact on
operations or customer service. Fostered team building and teamwork, achieving employee loyalty and long
term retention. Articulate presenter of technical specifications and requirements to non-technical teams and
associates. Visionary implementation of IT projects in order to achieve goals for successful technology
enhancements of any business.
Functional Skills
Team Leadership Change Leadership Cost Reduction/Avoidance
Visionary Process Implementation Customer Relationship Cultivation Event Planning
Continuous Process Improvement Technical Training & Advising Best Practices
Project Management Operations Turn Around Policies/Procedures
Contract Negotiations Troubleshooting Sales Support
Technical Consulting Data Processing Management Computer Interface
Technical Interpretation E-Commerce
Functional Skills
Technical Skills
Languages:
COBOL/370 COBOL II OS COBOL
RPG II DE/RPG DYL280
Assembler Macro level Assembler Command level CICS
Eztrieve Xpediter Fileaid
Software:
Gentran(EDI) Florida Software(Banking) Processor One(Insurance)
Systematics(Banking) &others.
Hardware/Operating systems:
IBM mainframes: DOS/VSE, OS/390, IBM360. IBM 5280, IBM 1419, MVS.
Career Highlights
Grocers Supply Inc. (where) Apr-1999 Sep-2012
Senior Analyst. Production support. This position covers all emergency support areas for the company. Including RFI,
EDI, billing, warehouse management, logistics, receivables and payables. During my time at Grocers have been
Project Lead, Senior Programmer Analyst, Senior Programmer as the situation arose.
American National Insurance, (where) 1995-1999
Senior programmer analyst. Individual health claims. Including DRDA/APPC between the mainframe and an
AS400. Created a nightly batch beta test system.
Central Bank of the South/Compass Bank. (where) 1993-1995
Lead Analyst. Conversion lead for DDA and savings. Lead programmer for presented items which covered 95% of
the transactions presented to the bank. Used Systematics for DDA and savings, Florida Software for CDs.
Automated Data Processing/Bisys. (where) 1989-1993
Senior Analysts Programmer using a standalone online monitor with assembler and batch COBOL in a banking
environment.
National Bank of Fort Sam Houston/Bank of America. (where) 1981-1989
Programmer/Systems Programmer intern using macro level CICS, Assembler, COBOL, RPG, DERPG, System36
COBOL. Assigned to all Assembler/VSAM applications, CDs, Telecommunications, MICR, Bankcards including
installing ATMs.
Education & Training
Bachelor of Science, Computer Science, equivalency in experience
Associate Degree, Computer Science, San Antonio College
Texas A&M
Performance Awards and Recognitions
President board of directors of Galveston county municipal utility district fifteen.
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