Patient Coordinator/Receptionist for Optometry/Ophalmology

Kirsten Jaime

Objective

I am looking for a career, something that is stable and has several opportunities for growth in the field. I am very knowledgeable and a fast learner. I am use to a very fast pace environment that deals with a lot of people on an everyday basis.

Education

Sept. 1999-Feb. 2002 Arcadia High School

Awards

Bethume Center

Certificate in Customer Service 2002

Work Experience

April 16, 2012-Present

Marshburn Eye Center, Whittier

Checking in patients, verifying insurances, filing/preparing charts, answering phones/directing calls to the appropriate departments, and charging patients accordingly at end of visit. Troubleshooting problems with patients and understanding urgency of a problem. Opening and closing the office on a daily basis. I help assist the optical department when needed for selling/dispensing and adjusting of glasses.

July 2008-April 14, 2012

Linden Optometry, Pasadena

Answering a 17 line phone system, verifying insurances, adjusting glasses, billing most insurances, putting in jobs for glasses to be processed. I was a Team leader and trainer for the last three years. Putting together patients’ charts, scheduling appointments and making sure the patients are satisfied. I know how to deal with upset patients troubleshooting problems to make the patients experience a good one. I was trained on basic pretesting of patients, auto refractor and NCT machine and using the lensometer.

March 2005-August 2008 Cashier/Person in Charge

Ralphs Grocery Company, Pasadena

Cashiering, helping the manager close the store, and counting out the cash register at the end of the day. I would help assist management with watching over the employees while they are busy or away. Making sure all items are put away promptly.

References

Available upon request