Sales High School

Location:

Posted:

December 29, 2012

Rosanne Mendez

Irwindale, CA ***06

OBJECTIVE:

An energetic self-starter with over twelve years in the Customer Support (Sales) and Administrative

field, who seeks a challenge and enjoys working in a fast paced environment. Dependable, reliable and

prompt. Excellent organization skills, as well as a strong team player.

SKILLS: MS Word 2007, Excel, Quantum Controls, I.L.S.,UPS /Fed-ex shipping software,

Data entry, alphabetical and numerical filing. 50 wpm typing speed, 10 Key touch.

EMPLOYMENT HISTORY

Multi-Pacific International, Chino, CA- Customer Support (Inside sales) 4/97-7/2010

Was responsible for corresponding, quoting and purchasing aircraft spare parts for overseas

(Military/Government) customers. Utilized ILS to track down new and new surplus aircraft parts which

were exported to our internationally located customers. Entered all request for quotes in Quantum

Control and entered purchase orders in excel spread sheet form. Processed RMA’s, credit memos and

replacement parts in a timely manner. Resolved discrepancies, issues and warranty repairs. Also

interfaced with vendors locally and internationally to get pricing information and negotiate price.

Updated and maintained contract files. Prepared International shipping documents; invoice, shipping

letter of instruction and certificate of conformance. Scheduled pick up with freight forwarder, followed

up with freight forwarder on status of delivery and notified customer. During heavy workload, I assisted

warehouse with shipping/receiving and inspecting parts. Was responsible in quoting in house inventory

and updating stock. Answered and screened incoming calls for President and CFO. Assisted accounting

with accounts payable, sorted and prioritized mail. Entered all receivables in Quantum Control and

updated Excel spread sheets. Purchased all office supplies and replenished toner in fax machines and

copiers.

Mervyn’s 11/91 - 1/92

Customer support, assisted customers; restock shelves.

EDUCATION: East San Gabriel Valley ROP 8/96 – 4/97

West Covina, CA

General Office Skills

Gladstone High School 1985

REFERENCES: Available upon request