Sales, Marketing, Customer Service

Objective To obtain a marketing/sales position that will lead to a challenging and successful long-term career with a quality company.

Experience April 2007 – Present Uptmore Custom Homes San Antonio, TX

Sales Manager

• Managed on-site sales and provided product and house information to prospective home buyers at Harvest Hills and Cresta Bella.

• Maintained contact with purchaser from contract through to settlement. Maintained contracts, obtained earnest monies, set appointments with building supervisor and design center, and followed up on loan application and required papers.

• Managed and created sales techniques for developing new leads. Worked closely with advertisers and Website designers.

• Worked extensively with military veterans and active duty members including wounded warriors.

• Worked five San Antonio Builder’s Association Parade of Homes and numerous Home and Garden shows in San Antonio and New Braunfels.

April 2006 – April 2007 AMSTAR Company REALTORS New Braunfels, TX

Real Estate Agent

• Independent agent specializing in residential buying and selling.

May 2001 – Dec. 2005 Agua Caliente Casino Rancho Mirage, CA

Relief Shift Manager

• Supervised all operations of the Table Games Department which included up to 52 games and nearly 100 floor supervisors, dealers, and pit clerks in one of Southern California’s busiest and most profitable casinos.

• Responsibilities included the opening of games based on the business needs of each day, and the placement of floor supervisors and dealers to sections and tables.

• Ensured games were dealt according to departmental procedures in order to protect company assets while simultaneously watching for any evidence of cheating or card counting by players.

• Created and maintained relationships with VIP players and other casino guests; issuing comps in the form of free accommodations, dinners and other “perks.”

• Resolved guest disputes and directed the removal of players who were disruptive or caught cheating.

• Assumed demanding role of Manager on Duty for all casino operations while fulfilling the duties of Shift Manager.

June 1999 – May 2001 Casino Morongo Cabazon, CA

Floor Supervisor

• Responsible for gaining the knowledge of all table games, house rules, department and company policies and procedures.

• Ensured dealers followed procedures correctly in order to protect company assets by minimizing dealer mistakes.

• Scheduled the placement of dealers and fellow supervisors on a daily basis.

• Developed personal relationships with guests and resolved guest disputes.

Jan. 1998 – April 1999 T.E. Cain & Associates Gladstone, MO

Sales and Marketing Manager

• Developed and directed sales and marketing campaigns for customized business related computer programming and packaged accounting software.

• Personally responsible for bringing in new clients and signing deals that generated sales in excess of $175 thousand.

• Consulted with current clients on all software and hardware needs.

March 1995 – Dec. 1997 Harrah’s Hotel & Casino North Kansas City, MO

Dealer

• Dealt blackjack and all carnival games.

• Responsible for game knowledge, house rules, game protection and guest service.

July 1993 – March 1995 New Concepts Consulting Kansas City, MO

Industrial Consultant

• Spearheaded and completed an OSHA mandated safety project for a major manufacturing company. Project was finished on-time and under budget, thus saving the corporate owners from possible fines that could have reached into the hundreds-of-thousands of dollars.

• Assisted with industrial in-house training programs and in the development and writing of state and federal grant requests that ultimately paid for work place literacy programs.

• Brokered natural gas for New Concept’s natural gas distribution subsidiary, NC Energy Management. Worked with local gas distributors to achieve competitive pricing for clients, mainly industrial corporations. Established prospective client computer data base.

• Wrote user’s manual for newly developed business computer software program. Wrote and designed marketing materials and assisted in the making of an interactive demo of the program.

Feb. 1991 – May 1993 Pepperdine University, Center for the Arts Malibu, CA

Assistant Marketing Director / Box Office Manager

• Managed high-volume mail, phone and walk-up sales operation with revenues in excess of $500 thousand annually.

• Supervised staff of 11 part-time student workers.

• Assisted in the overall marketing program for a target audience of over three-million people. Wrote and distributed press releases.

• Aided in the fund raising activities for the Center’s three theaters and the Frederick R. Weisman Museum of Art.

• Accepted and kept track of donations to the Center of the Arts Guild. Made deposits to Guild accounts and maintained computer data base for those accounts and for the Guild’s membership which included many high-profile business leaders and celebrities.

Jan 1990 – Feb. 1991 Jaeger USA Los Angeles, CA

Public Relations/Marketing Director

• Developed and implemented public relations and marketing programs for new consumer products.

• Hired and worked with design artists to create logos, display/packaging art and marketing materials. Purchased display advertising space.

• Obtained free advertising for company by getting publicity in more than 20 American and European newspapers and magazines, including “Playboy.”

• Set up national retail distribution system by coordinating Jaeger USA’s participation in trade shows.

Education

• Alamo Institute, San Antonio, TX

• School of Television and Film, University of Southern California, Los Angeles, CA

• University of Maryland, College Park, MD

• Defense Information School, Ft. Benjamin Harrison, IN

Contact this candidate