Customer Service Representative

KATHLEEN M. TOTH

**** ********* ***, *********, ** 44109

216-***-**** ********@*********.***

Objective To obtain a position which will utilize my exceptional customer service skills.

Experience Cashier - Spitzer Kia - August, 2009 until layoff 11/16/2012

Handled customer service window for cash/credit card transactions for sales

and service, multi line phones, filing projects, accounts payable and receivable, bank deposit daily, ran errands as needed. Filled in at another Spitzer dealership when needed.

Secretary - Started as a Temp November, 2005 - On MHMC payroll March 2006

March 2006 - April 2009 - MetroHealth Medical Center, Cleveland, OH

Secretary in Pediatric Genetics/Gastroenterology/Child Psychology

Scheduled appointments, paid bills, collected co-pays, dealt with insurance

problems, laboratories, ordered supplies, general office duties including heavy

phone volume, assisted families in stressful medical/psychological scenarios.

Customer Service Representative - Britton Gallagher, Solon, OH

October 2003 - February 2005

File and copy projects, lead program conversion team. Handled renewal policy

preparations for producers, processed changes per client requests, filled in on

switchboard when necessary, responded to requests from various insurance carriers.

Receptionist - James B. Oswald Co., Cleveland, OH

March 1995 - April 2002

Front desk, multiple phone lines, incoming/outgoing faxes, greeted

clients, prospective employees, set up meetings, received and sent

packages, assisted with projects as requested.

Receptionist - Westfield Insurance Co., Seven Hills, OH

July 1993 - March 1995]

Answered multi line telephones, took messages (no voice mail), transcribed

recorded accident reports, processed mail, recorded claim reports.

Customer Service Representative - Hartford Insurance, Cleveland, OH

March 1970 - December 1992

Handled new and renewal policy preparations for producers, processed changes per client requests, responded to requests from various insurance carriers, answered

phones for my team.

Education High School Graduate - Numerous customer service/front desk seminars

References Phyllis Santorelli 440-***-****

Loretta Ocilka 216-***-****

Jennie Shantery 216-***-****

Marge Horvat 440- 884-5013.

Salary To be determined by employer.

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