Customer Service Software

Arifur Rahman

****-**** ******, ****** **, V*V *X1

CELL: 604-***-****, E-mail: *****.******@*****.***

Objective:

To become an efficient and successful IT Expert as well as Hardware

Installation and Software management support.

Work Experience:

Sr. Technology Consultant STAPLES Canada Inc. Vancouver BC

Jun 2010 - Present

Computer Technician Cyber-Tech Computers Surrey BC

Dec 2007 - Jun 2010

Computer Technician PC Xperts Surrey BC

May 2006 - Dec 2007

Network Administrator New Zealand Dairy Products

Bangladesh Dec 2004 - April 2006

Highlights of Experience:

--Promote / suggest / Sell quality Tech services and Peripheral Upgrades

through regular customer contact

--Establishing and maintaining service excellence by assigning the highest

priority to customer satisfaction

--Demonstrating quality in every aspect of work, coordinate the repair of

Store Computers, Laptops, Tablets

--Communicate with Customers; arrange service appointments, Priority plan

service work

--Strive to achieve quality upgrade / repair and diagnosis of Computer

products to prevent rework

--Designing Security for a Microsoft Windows Server 2003, Advanced Server

2008 and systems Network

--Installing & Configuring Video Surveillance System with Router,LAN &

Internet

--Installing, configuring, and administering MS Windows 2000, XP,Vista and

Windows 7

--Troubleshooting - software & network problem solving, hardware upgrades,

and new machine assemble

--Assisting with the repair of computer systems on site and for existing

customers and client documentation.

--Setting up LAN and connecting to the internet, implementing network

traffic and security monitoring software

--Testing systems to ensure the elimination of bugs or viruses, loading new

software's on existing equipment.

Special Skills:

--Expert in Assemble Gaming Computers, as well as Home and Office PC with

different specs and Parts

--Work with the latest technology; maintain a neat and well organized

customer file system

--Excellent Customer relations skill, Ability to work under pressure with

minimum supervision

--Resolving challenging Customer service scenarios Write and edit technical

and scientific articles

--Ability to effectively respond to interruptions, prioritize and multitask

in a busy retail service environment

--Ability in Trouble Shooting hardware, software and network operating

system

--Strong skills about Asus, NVIDIA, ATI, MSI, D-Link, Linksys, Lexmark

Products

--Experience in using Windows, Business software, networking software,

Networking hardware

--Maintaining current and accurate inventory of technology hardware,

software and resources

--In-depth knowledge of IBM, HP, Toshiba, Gateway, Acer, Sony, Dell, Asus

Desktops and Laptops

--Sound Knowledge about computer Product, Computer Technology, Internet,

and Router Configuration

Education:

Post Graduate Diploma in IT Rajshahi University,

Bangladesh 2004-2005

Higher Diploma in Software Engineering APTECH World Wide Computer

Education 2003-2005

Diploma in Information and System Management APTECH World Wide Computer

Education 2002-2003

B. Sc (Bachelor of Science) National University,

Bangladesh 1998-2001

References Available Upon Request

Contact this candidate