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Sales Customer Service

Location:
Uninc San Diego County, CA, 92026
Posted:
December 29, 2012

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Resume:

Mark Tiongco

**** ********* ****

Escondido, CA 92026

760-***-****

abgqij@r.postjobfree.com

LinkedIn Profile

CAREER OBJECTIVE

Creative, meticulous, and technologically passionate team player seeking a

position in a research and analytical environment where I can apply my

business and technology-oriented knowledge & experiences.

Qualifications Summary

Results-oriented professional with the following background:

- 5 years online media experience producing, writing, hosting Geeks TV web

product reviews and promotion videos and content writing for Geeks.com Tech

Tips blog

- 5 years product management experience in a computer parts and consumer

electronics E-Commerce retail B2C (Geeks.com), wholesale B2B (Evertek.com)

environment, Social Media (YouTube, Woot) promotion, and third-party

marketplace channel (Geeks' Amazon.com and Buy.com web stores) management

- 5 years cross-department product launch planning and coordination

experience

- Trained and served as back up Email Marketing Manager focusing on

campaign testing, quality control, and proofing

- Excellent communications, editing, proofreading, and presentation skills

and experience

EDUCATION / PROFESSIONAL DEVELOPMENT

University of Phoenix San Diego - Master of Business Administration

- Marketing and Small Business Management

California State University San Marcos - Bachelor of Science in Business

Administration

- High Technology Management

Skills & Abilities

Software Experience: Windows 7/Vista/XP/Apple Mac OS X/ Adobe

Photoshop/Premiere Pro/HTML - Office 2010/2007

(Word/Excel/PowerPoint/Access/Outlook) - Microsoft Dynamics CRM/LogMeIn

Hamachi/Teamviewer/Social Media (Facebook/Twitter/Woot)

Hardware Experience: PC & laptop upgrading, performance optimization and

PC building

Networking & PC Configuration & Security

- Proficient at Multi-Tasking, Public Speaking, Analyzing & Planning

- Creativity and Strategic Management-based mentality

- Persistent and detail-oriented research and analytical skills

- Typing Speed - 80 words per minute and 10-key - 8,000 keystrokes per hour

Work Experience

Geeks TV Producer, Content Writer, and Product Marketing Specialist -

Computer Geeks/Genica Corporation (Oceanside, CA) May 2007 - Present

- Owned the coordination of production crew, equipment, writing and

hosting of Geeks TV YouTube product review and promotional videos

- Owned the pricing, inventory, sales, and account management of

Amazon.com and Buy.com retail channels

- Reduced idle inventory 30% by applying aggressive pricing strategies

- Increased Amazon.com sales by 15% with the creation of more efficient

inventory monitoring and reconciliation spreadsheets

- Extensive project coordination with Sales, Marketing, Inventory Control

and upper management on product bundle promotions

Marketing & Admin Assistant - Southwest Environmental, Inc. (San Diego, CA)

February 2007 to May 2007

- Served as IT support for company personnel on both software and hardware

issues

- Improved company recognition by providing an elegant and professional

atmosphere at networking events

- Assisted Receptionist, Operations & Accounting Managers on daily

administrative duties

Finance Team Administrator - Mossy Nissan (Oceanside, CA) June 2004 -

October 2006

- Coordinated with the Sales department on finance and legal details to

ensure new customer accounts are funded and finalized in a timely manner

- Enhanced customer satisfaction by providing clear orientation on sales

documents, automotive financing terms and overall company policy terms and

conditions

- Reduced customer waiting time approximately 20% by streamlining Finance

department workflow processes and documents logistics

Customer Service & Support Assistant - Best Buy, LLC

Nov. 2000 - April 2003 (Oceanside, CA) - Sept. 1998-August 2000 (Houston,

TX)

- Reduced waiting time by 25% via reconciling customers' product hardware

and software issues

- Assisted in Operations closing duties & reduced employee overtime by 15%

- Minimized Accounting errors to multiple Sales departments' revenue

streams and cash registers



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