Sales Customer Service
Resume:
Mark Tiongco
Escondido, CA 92026
**********@*****.***
LinkedIn Profile
CAREER OBJECTIVE
Creative, meticulous, and technologically passionate team player seeking a
position in a research and analytical environment where I can apply my
business and technology-oriented knowledge & experiences.
Qualifications Summary
Results-oriented professional with the following background:
- 5 years online media experience producing, writing, hosting Geeks TV web
product reviews and promotion videos and content writing for Geeks.com Tech
Tips blog
- 5 years product management experience in a computer parts and consumer
electronics E-Commerce retail B2C (Geeks.com), wholesale B2B (Evertek.com)
environment, Social Media (YouTube, Woot) promotion, and third-party
marketplace channel (Geeks' Amazon.com and Buy.com web stores) management
- 5 years cross-department product launch planning and coordination
experience
- Trained and served as back up Email Marketing Manager focusing on
campaign testing, quality control, and proofing
- Excellent communications, editing, proofreading, and presentation skills
and experience
EDUCATION / PROFESSIONAL DEVELOPMENT
University of Phoenix San Diego - Master of Business Administration
- Marketing and Small Business Management
California State University San Marcos - Bachelor of Science in Business
Administration
- High Technology Management
Skills & Abilities
Software Experience: Windows 7/Vista/XP/Apple Mac OS X/ Adobe
Photoshop/Premiere Pro/HTML - Office 2010/2007
(Word/Excel/PowerPoint/Access/Outlook) - Microsoft Dynamics CRM/LogMeIn
Hamachi/Teamviewer/Social Media (Facebook/Twitter/Woot)
Hardware Experience: PC & laptop upgrading, performance optimization and
PC building
Networking & PC Configuration & Security
- Proficient at Multi-Tasking, Public Speaking, Analyzing & Planning
- Creativity and Strategic Management-based mentality
- Persistent and detail-oriented research and analytical skills
- Typing Speed - 80 words per minute and 10-key - 8,000 keystrokes per hour
Work Experience
Geeks TV Producer, Content Writer, and Product Marketing Specialist -
Computer Geeks/Genica Corporation (Oceanside, CA) May 2007 - Present
- Owned the coordination of production crew, equipment, writing and
hosting of Geeks TV YouTube product review and promotional videos
- Owned the pricing, inventory, sales, and account management of
Amazon.com and Buy.com retail channels
- Reduced idle inventory 30% by applying aggressive pricing strategies
- Increased Amazon.com sales by 15% with the creation of more efficient
inventory monitoring and reconciliation spreadsheets
- Extensive project coordination with Sales, Marketing, Inventory Control
and upper management on product bundle promotions
Marketing & Admin Assistant - Southwest Environmental, Inc. (San Diego, CA)
February 2007 to May 2007
- Served as IT support for company personnel on both software and hardware
issues
- Improved company recognition by providing an elegant and professional
atmosphere at networking events
- Assisted Receptionist, Operations & Accounting Managers on daily
administrative duties
Finance Team Administrator - Mossy Nissan (Oceanside, CA) June 2004 -
October 2006
- Coordinated with the Sales department on finance and legal details to
ensure new customer accounts are funded and finalized in a timely manner
- Enhanced customer satisfaction by providing clear orientation on sales
documents, automotive financing terms and overall company policy terms and
conditions
- Reduced customer waiting time approximately 20% by streamlining Finance
department workflow processes and documents logistics
Customer Service & Support Assistant - Best Buy, LLC
Nov. 2000 - April 2003 (Oceanside, CA) - Sept. 1998-August 2000 (Houston,
TX)
- Reduced waiting time by 25% via reconciling customers' product hardware
and software issues
- Assisted in Operations closing duties & reduced employee overtime by 15%
- Minimized Accounting errors to multiple Sales departments' revenue
streams and cash registers
Contact this candidate