Expert Receptionist/Office Automation Assistant

Crystal Luterman

**** ****** ****** ****** ****, Fl 32404 T: 940-***-**** Email:

******@*****.***

Highly motivated and experienced candidate with a Master of Business

Administration degree with a concentration in Healthcare Administration.

Comprehensive understanding of the skills needed to adapt in any business

and administration principles to suit the unique needs of any business.

Well versed in effective strategies to cultivate a culture of collaboration

and cooperation with colleagues at all levels of an organization, resulting

in the provision of unsurpassed levels of customer service. Regarded for

the ability to deliver outstanding results with the highest degree of

service and professionalism.

Professional Experience

HOLLOMAN AIR FORCE BASE, New Mexico (2010-Present)

Office Automation Assistant - Civil Service

Leveraged strong organizational skills and problem solving expertise to

fulfill a broad spectrum of clerical and administrative support tasks to

ensure the success of the organization. Fulfilled a key role answering

telephone calls, greeting visitors, and directing messages and appointments

to the proper party. Applied effective communication skills to resolves

problems in a timely manner. Engaged in the timely receipt, review,

distribution, and transmittal of inbound and outbound mail and

communications. Served as the custodian of records, files, and critical

documents, organizing material to enable quick identification and

retrieval. Applied advanced technical expertise to produce documents in a

wide range of formats using a variety of software applications, while

scanning and indexing photographs into digital formats.

Key Achievements

. Successfully monitored and reported personnel actions for a squadron of

438 enlisted individuals, while ensuring the readiness of resources at

all times.

. Contributed to the development of an effective Evaluation Management

System through the creation of EMS sites for Air Force member evaluation.

. Facilitated the introduction of new members to the squadron, coordinating

monthly meetings with squadron leadership.

. Recognized as a Trusted Agent in the Drug Reduction Program.

HOLLOMAN AIR FORCE BASE, New Mexico (2010-2010)

Central Cashier - Non Appropriated Funds

Seamlessly performed a variety of cashier and accounting responsibilities,

gaining proficiency in the handling of cash, checks, credit card

transactions, and supporting documentation that included cash control forms

and daily reports. Instrumental in ensuring the proper reconciliation

across all systems by reviewing and correcting data on computer runs and

accounting documents, journals, and ledgers. Ensured strict compliance

with all internal controls and regulatory requirements, reporting breaches

to the supervisor in a prompt manner.

HOLLOMAN AIR FORCE BASE, New Mexico (2009-2010)

Recreation Assistant - Non Appropriated Funds

Envisioned, developed, and implemented recreational programs for the

benefit of base personnel, with accountability for the maintenance of all

associated equipment and facilities. Provided prompt and informed guidance

to inquiries regarding the type and availability of an array of activities,

while completing registration processes for interested parties. Assumed a

lead role in the execution of recreational programs and activities, with

additional support provided to individuals belonging to special interest

groups.

RELIANT REHABILITATION, Wichita Falls, Texas (2007-2009)

Rehabilitation Technician

Spearheaded the effective management of rehabilitation services for this

outcome-driven national provider. Executed a full spectrum of health care

administration responsibilities, including the management of patient

records, facilitation of communications between therapy personnel, and

direct assistance of patients at the direction of therapists. Forged an

environment conducive to the professional development of staff members,

engaging in in-service training programs, department meetings, and facility

meetings. Ensured the readiness and availability of rehabilitation

equipment and other resources, while contributing to the cleanliness of all

treatment areas.

NORTH TEXAS STATE HOSPITAL, Wichita Falls, Texas (2005-2007)

Psychiatric Nursing Assistant

Gained invaluable exposure to a broad spectrum of nursing responsibilities

for this organization dedicated to providing mental health treatment.

Participated in the extensive physical and mental assessment, treatment

coordination, and coordination of therapy services for individuals

diagnosed with mental health disorders. Collaborated with patients, family

members, and caregivers to provide a solid foundation of support to

encourage the development of self-determination and independence.

Safeguarded the physical welfare and personal belongings of each patient,

while engaging in routine duties that included transportation, specimen

collection and delivery, and the logging of vital signs.

UNITED STATES AIR FORCE - RANDOLPH AIR FORCE BASE, Texas (1998-2005)

Aircraft Armament Systems Specialist

(Section Training Monitor, Shift Supervisor, Munitions Custodian,

Support and Supply, Resource Advisor Assistant)

A demonstrated record of performance and achievement, marked by a series of

promotions to positions of increasing influence, authority, and

accountability.

Tasked with the effective management of $750,000 of support equipment,

ensuring readiness for rapid deployments. As Munitions Custodian,

maintained accountability for small arms assigned to the weapons inventory,

while engaging in the loading and unloading of munitions on combat

aircraft. In Support and Supply, fulfilled a similar role with respect to

hand tools, pneumatic tools, and other equipment, while placing orders for

replacement parts and supplies as necessary.

As Resource Advisor Assistant, contributed to the execution and maintenance

of a squadron fiscal plan for $8 million of equipment and resources,

serving as the liaison to facilitate communications between the comptroller

personnel and other Resource Advisors. Gained invaluable proficiency and

understanding of the organization's costs and fiscal requirements.

Education

UNIVERSITY OF PHOENIX

Master of Business Administration Degree in Healthcare Administration

Grade Point Average 3.65

UNIVERSITY OF PHOENIX

Bachelor of Science Degree in Healthcare Administration

Grade Point Average 3.72

Technical Proficiencies

Software Applications

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook

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