Business Analyst
Resume:
JULIA REESE
NAPERVILLE, IL 60565
630-***-**** http://www.linkedin.com/pub/julia-reese/a/a82/b34 ***************@*****.***
SUMMARY
Motivated, innovative growth-oriented Information Technology professional with considerable experience augmented by industry-related training. Flexible and focused with unique analytical problem-solving ability. Solid history of delivering outstanding customer service. Expertise includes:
• Business Analysis • Process improvement
• Project Management
• Usability/Functional Architect • Training
• Advanced Product Support
COMPUTER TECHNOLOGY
Database Management Microsoft Access
Software Applications Rational Suite (Clearcase, Clearquest, and Rational ReqPro) Microsoft Project 2007, Microsoft Office Suite 2003, SharePoint, and Visio, Adobe Photoshop
Operating Systems Windows 2K, XP, Vista
WORK EXPERIENCE
ACCENTURE, Chicago, IL 2007 – 2009
Sr. Functional Architect
Project Management
• Collaborated with offshore stakeholders to gather requirements, oversee development and testing for Quality Check reports and Earned Value Analysis reports. As a result, Earned Value Analysis Reporting Module consisting of 23 reports was successfully developed and implemented.
• Worked with the staff members to proactively identify and resolve risks and issues.
• Provided a detailed User Guide for the Earned Value Analysis Reporting Module.
• Facilitated and coordinated Release Enablement Sessions on a quarterly basis.
Usability / Functional Architecture
• Created conceptual design documentation to support the development and testing efforts and ongoing client communications. Documentation was used by development teams to create functional specifications and test plans as well as to confirm direction and requirements with team management and project sponsors. Documentation included: use case scenarios, process documentation, screen designs and mockups, dialog flow diagrams, application requirements
• Ensured a quality user experience and appropriate functionality for multiple offerings.
Worked with sponsors to translate business requirements into product requirements (usability, functional and performance).
Participated in design and development efforts to ensure requirements are met. Reviewed and approved functional specifications and screen designs.
Conducted user-focused testing to ensure quality user experience including usability testing and focus groups.
Defined and executed the usability testing/input gathering process to obtain input for design and project scope decisions.
Assumed accountability for overall functionality and usability of multiple products.
• Designed and proposed a new Data Architecture schema for the Project and Program Management assets on a Wiki site.
• Planned and coordinated KX and Wiki website updates.
JULIA REESE PAGE TWO
OUNCE OF PREVENTION FUND, Chicago, IL 2004 – 2007
OunceNet Manager
Project Management
• Responsible for management and support of OunceNet web-based application utilized by 22 remote sites.
• Provided management and leadership to the OunceNet MIS team with the goal of meeting customer needs through creative application of business principles and best business practices.
• Coordinated the development efforts of ad-hoc reports.
• Determined responsibilities of the staff members dedicated to the project depending on the project rollout needs.
• Justified to management the execution of the process improvements for various functions in software.
• Defined the business requirements and business tools necessary to execute.
Business Analysis
• Provided Technical Assistance to PTS team and site program staff relating to the data and reports available in the MIS system.
• Created detailed product requirements and specifications. Developed training materials.
• Performed detailed analysis and quality testing for new software releases.
• Provided preliminary data analysis of MIS data to PTS staff.
Training
• Trained site staff to ensure clear and accurate data is entered into OunceNet.
• Developed new and / or enhanced existing training materials for site staff including user manuals, quick start guides, tutorials and other materials, as needed.
• Conducted evaluations of individual and group trainings, compiled results of evaluations and prepared written reports of evaluations.
ALZHEIMER’S ASSOCIATION, Chicago, IL 2000 – 2003
Application Analyst
Project Management
• Acted as a liaison between user groups and development teams to come up with specifications for the new software releases; exceeded project goals and timelines. Managed issue identification, tracking and resolution.
• Responsible for ensuring adherence of all deliverables to appropriate standards and quality levels.
• Managed the integration of vendor tasks, tracked and reviewed vendor deliverables.
Business Analysis
• Led the Product Development Group in designing an interface between 2 vendor applications.
• Worked with user Groups to identify and define new functionalities for new releases.
• Performed detailed analysis and quality testing for new software releases.
• Developed system administrator training materials. Defined operations and maintenance procedures.
• Provided end-user support for vendor application.
• Trained clients and new staff on custom software via formal and informal training sessions.
MCKESSON HBOC, Evanston, IL 1998 – 2000
User Analyst
Project Management
• Led the implementation processes of HBOC software at 5 medical offices and Old Orchard Medical Center.
• Defined project scope, milestones and deliverables and led the project implementation team to successful completion of all project phases. Oversaw hardware installations, project schedules, documentation, support and training.
Business Analysis and User Support
• Managed user and vendor relationships with the IS department.
• Provided analysis, support, troubleshooting on specified applications, and maintained system security.
• Placed hardware and software orders for clients.
• Performed detailed analysis and quality testing for new software releases.
JULIA REESE PAGE THREE
MCKESSON HBOC (continued)
• Trained clients and new staff on custom software via formal and informal training sessions.
Programming
• Developed an MS Access based database application to keep track of team projects and assignments.
EDUCATION
BS, Education, Sociology Minor, DePaul University, Chicago, IL
GPA: 3.85, Dean’s List every quarter
Certification, Programming, MS Access, SQL, VB5, Goal Training Inc., Skokie, IL
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