Customer Service High School

Tianna M.Stanfield

**** ******** *** ** *****, NY 10458

347-***-****

Employment History

Adecco USA (Staffing) New York, NY September 11- Current Customer Service/Retail (Temporary positions)

Clients worked for include: Nespresso, HSM World Business Forum, and Cardiovascular Symposium

• assisted the crew leader to ensure work was completed according to procedures and on schedule

• Restocked espresso capsules

• Printed clients badges for the forum

• up selling espresso machines to increase company sales

• Worked on p.o.s system as well as Microsoft excel

Top of the Rock (Rockefeller Center) New York, NY July 12- November 12

Reservationist

• Book reservations for top of the rock exhibit

• Answer guests’ questions or concerns, either on the phone or in person.

• Offer customer an array of hospitality services to increase the value of the sale.

• Print out guest special tickets to the exhibit

• Process electronic reservations and use fax.

• Monitor overflow of business including tours, if overbooked recommend changes in reservation system, troubleshoot, and generate ideas to help set and improve policies and standards.

Sesame Temps York, P.A March 2011-June 2011

Data Entry/Filing

• Entering information into the computerized database

• Answering phone calls on a switchboard

• Updating and maintaining information on computers and archives

• Managing all paperwork that needs to be retained from personnel records and clients profiles

Education: Cascades High School New York, NY September 2000-2004

Skills:

-Proficient in Microsoft Word, Excel, P.O.S system

-Reliable, Quick learner, Team player, and well spoken

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