Customer Service Manager

OBJECTIVE

A position with an organization in need of a multifaceted, highly productive,

independent working professional with high attention to detail, supreme

organizational skills and the ability to perform well in a team setting.

EDUCATION

Florida Institute of Technology, BS Computer Information Systems (Melbourne, FL)

current Senior level

Contemporary information technology management disciplines

Principles of theory and design, database systems

Contemporary behavior and classical organizational theories

Principles of the system-development cycle including analysis of current systems,

program development, testing, implementation, maintenance and documentation.

Member, Phi Kappa Phi

SKILLS AND CAPABILITIES

. Computer programming: Java, C++, Visual Basic

. Website design basics

. Provide professional and courteous customer service

. Database maintenance, entry and querying (including SQL)

. Inventory controls, both manual and computerized

. Experienced at training others and team building

. Excellent communication skills, both written and spoken

. Fast and accurate data entry

EMPLOYMENT HISTORY

. Abbays: 2010 to present, Jackson, TN, Manager. Accountable for many

aspects of unit operation. Administered inventories and truck orders.

. Logista: 2003 to 2010, Columbus, MS, Sales Purchasing Lead. Maintain

database of part records, place orders with multiple vendors, track

high profile shipments, reconcile invoice discrepancies, train other

purchasing personnel, communicate instructions to delivery and

warehouse personnel.

. Arby's: 2001 to 2003, Columbus, MS, General Manager. Accountable for

all aspects of unit operation. Administered the hiring and training

of all employees as well as inventories and truck orders.

. BancorpSouth: 1997 to 2001, Tupelo, MS, Word Processor. Create Word

documents from dictation, hard copy typing and electronically

delivered information. Mail room and switchboard operator relief

duties.

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