Customer Service Medical

PATRICIA POZYWAK

*** ******* ******* ********* • Elyria, OH 44035 • ***************@*****.*** • 440-***-****

College graduate with extensive customer service experience seeks part time employment in a

medical office environment. Candidate is skilled at all front office tasks.

EDUCATION

Associate of Science in Medical Insurance Billing and Coding 2012

Everest University

Relevant Coursework:

• Medical Office Management, Medical Terminology, Medical Law and Ethics

• Medical Finance and Insurance, ICD-9 Coding, ICD-10 Coding, Advanced CPT-9 Coding

• Hospital Billing, Medical Insurance Billing, Third Party Payers

• Pharmacology for Medical Insurance Billing and Coding

EMPLOYMENT & VOLUNTEER HISTORY

Medical Transcriptionist (Volunteer) 2002-2007

Ray R. Romero, M.D., Elyria OH

• Transcribed medical records per taped recording

File Clerk (Volunteer) 2001

American Red Cross, Elyria, OH

• Performed data entry in compliance with Red Cross standards

File Clerk (Volunteer) 2000

The Walter G. Nord Center, Lorain, OH

• Organized paperwork and delivered files in a timely manner

Customer Service Specialist 1989-1991

K-Mart Store #3766, Elyria, OH

• Delivered sales, provided customer service and resolved concerns

• Received Chairman’s Award for Customer Service

Customer Service Specialist 1986-1989

Zayre Department Stores, Elyria, OH

• Provided customer service and did data entry

• Accounted for sales, discounts and promotions in point-of-sale system

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