Sales Customer Service

Confidential Resume of

DAVID S. MUNASINGHE *** Windsor Parkway, Hempstead NY 11550

**********@*****.*** 516-***-****

Seasoned sales and business leader with a proven track record of more than 12 years of experience impacting organizational growth, visibility and profitability through expert management of retail sales channels and relationships. Skillfully turn around under-performing locations into competitive business forces. Generate new revenue streams through effective identification and pursuit of new business opportunities. Build, train and spearhead top-performing sales teams dedicated to achieving.

• Retail Sales Management • Operations Management Process Improvement

• Cost Control & Reduction • P&L Management • Resource Management • Sales Training

• Customer Service • Store & Vendor Relations • Team Leadership & Motivation

PROFESSIONAL EXPERIENCE

DM CELLULAR INC

METRO PCS Inc.

Currently the fastest growing wireless broadband PCS providers in the US, serving approximately 9.1 million total subscribers

MANAGING PARTNER –BRONX NY December 2010 – Present Built three Metro PCS stores from ground up and hired and trained Manages and Associates to attain maximum profitability.

Located and negotiated leasing for store space.

Constructed store fronts according to Metro PCS specification.

Hired and trained store managers and sales associates to maximize profitability per sale.

Made all three stores profitable within 6-8 months from launch.

METROPOLITAN WIRELESS GROUP

METRO PCS Inc.

Currently the fastest growing wireless broadband PCS providers in the US, serving approximately 9.1 million total subscribers

January 2009 – August 2010

SENIOR STORE MANAGER – Rockaway Parkway NY

Consistently advanced through progressive sales and management roles for outstanding leadership capacity, proven ability to excel in customer-driven environment, and aptitude for quickly learning new skills. Managed and promoted through 4 locations from low volume to high volume.

Increased units and profitability by 35-40% in struggling locations

Reduced shrink by 3% in multiple locations by enforcing daily inventory counts and proper sales execution

Re-trained staff to reflect increased sales, drive customer service and maintain reduced shrink

Drove & delivered outstanding sales revenue and increased overall units from 220 to 320 within 6 months

RADIO SHACK Corporation

One of the world’s leading retail electronics chain with annual sales in excess of $5B.

December 2007 – January 2009

ASSISTANT STORE MANAGER – Franklin Square NY

Accountable for maintaining a customer ready sales environment, staffing and scheduling, training and development of team, and delivering profitable sales growth. Responsible for all daily functions of Sales, Operations and Customer Service.

Increased net sales profit, year over year by 2% reversing negative trend

Ensure store appearance is in compliance with ongoing marketing programs, product is displayed timely and appropriately, and the store is clean and maintained per company standards

Actively worked one on one with each associate reviewing daily sales goals and performance management to increase productivity.

NEW YORK MERCANTILE EXCHANGE (EAGLE FURTURES INC.).

The New York Mercantile Exchange handles billions of dollars worth of energy products, metals, and other commodities being bought and sold on the trading floor and the overnight electronic trading computer systems.

January 2002 – January 2007

ASSISTANT TRADER – New York NY

Submits buy and sell orders of stocks and bonds; recommends purchase, retention, or sale of specific securities; notifies customers following trading

Work in highly faced paced environment taking phone orders and assisting with trades

Audit & verify trade blotters prior to processing

Reconcile future transactions and positions between accounts and clearing house

Resolve trading discrepancies

EDUCATION & SKILLS

University of Missouri, Columbia, MO

B.S., Business Administration with an emphasis in finance. Minor in mathematics

Database and spreadsheet knowledge: Dbase III+, Lotus 123, Excel, Quattro Pro, and ShopPro

Document and Publishing knowledge: MS Office (Word, Power Point), HTML, and FrontPage

Operating Systems: Windows 7, Snow Lepord, UNIX

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