Engineer Quality
Resume:
RICKY L. HARRIS
*** ****** ***** ********, ** *7067
*******@*********.***
QUALITY ENGINEER
Leading to the Future
PROFILE
Highly accomplished and experienced Certified Quality Engineer with a
record of success guiding all aspects of optimizing Design and Testing
operations for world-class manufacturing. Detail oriented professional with
excellent organizational and Project Management skills, an innovative
problem solver, with the ability to get things done.
Proven skills utilized in directing the efforts of cross-functional teams
and cross discipline resources. A natural Leader and Mentor who thrives in
environments requiring a high level strategist and a big picture thinker.
Able to remain calm and work well in high-pressure situations, constantly
seeking new challenges, a professional and driven individual with both a
strong work ethic and the desire to exceed expectations.
. Always on schedule and under budget, detailed oriented, able to
prioritize and handle multiple tasks while effectively achieving and
exceeding project goals
. Adept at quickly and efficiently resolving pressing manufacturing
issues with a deliberative and strategic approach, while consistently
identifying and deploying insightful and cost-saving process
improvements. Widely recognized as an articulate communicator with
excellent organizational skills.
CORE COMPETENCIES
Manufacturing . Quality Evaluation . Quality Control . Problem Solving .
Communication
Global Manufacturing System (GMS) . Failure Mode and Effects Analysis
(FMEA)
QS 9000 Certification Process . Process Control Plan Development . Testing
Inspection . Verification Station Setup . Teaching
Red X . Six Sigma . SPC . DOE . MSA
WORK EXPERIENCE
Dell Inc., (Remote) Nashville, TN
2011-2012
Project Manager - CSMB ABU Team
Managed three key projects:
. Time to Resolve (TTR) for LATAM & YTT sites - with the focus on case
management procedures to reduce case handling time and improve
Customer Experience.
. Launch of Customer Induce Damage Asset Recovery (CIDAR) for LATAM
sites - achieved $10,000 monthly revenue sales across LATAM sites
. Launch of USB Key for Alienware & YTT - focus of program is to reduce
HD replacement for OSRI issues, over 250 keys have been dispatched
since the June launch
Nissan Corporation Smyrna, TN
2010-2011
Contract Quality Engineer
. Focused on quality procedures and auditing process
Ricky Harris
Page 2
General Motors Corporation Spring Hill, TN
1989-2010
Quality Engineering Group Leader (Verification Stations) 2006-
2010
Managed 40-45 UAW team members to ensure use of correct methodology
throughout assembly build process.
. Reduced GM's initial quality audit score, Global Customer Audit (GCA),
by 40% through use of 10 Verification Stations.
Quality Engineer
Key member of numerous successful quality assurance teams, including
Chassis Process FMEA team that saved corporation $5,000 per minute by
decreasing downtime due to process errors; Global Standard Inspection
Process
(GSIP) implementation team, working to reduce downtime due to Global Error
Proof (GEP); and GMS steering committee, charged with ensuring compliance
with GMS guidelines of all areas of business.
. Responsible for Global manufacturing System (GMS), ensuring plant
processes and procedures met corporate guidelines based on Toyota
Production Method (TPM).
Process Control Manager (PCM) 2003-2006
Led Quality Standard reviews at VS, wrote Job Element Summary (JES).
Polymer Quality Engineer 2000-2003
Coordinated polymer's module activities to earn QS9000 certification.
Managed Problem Reporting & Resolution (PRR).
Worked on QS9000 certification, and coordinated Red X or Shanin Quality
Principles, activities.
Operation Module Advisor (OMA) 1998-2000
Ensured space frame was properly treated and sealed, and managed 60 UAW
members in the production build process.
Supplier Manager of Purchasing 1996-1998
Managed over $75,000,000 in paint and urethane/adhesive contracts for
incoming bids from suppliers for best value.
Quality Engineer 1989-1995
. Ensured quality parts through SQE role.
. Developed Process Control Plans (PCP) to establish standardized work.
. Served as lead instructor for training quality courses including
Manufacturing Systems Analysis (MSA), Statistical Process Control
(SPCE), and Design of Experiment (DOE).
EDUCATION
Master of Business Administration University of Tennessee Knoxville, TN
Bachelor of Science, Mathematics and Statistics University of Tennessee
Knoxville, TN
CERTIFICATION
Certified Quality Engineer (CQE)
Six Sigma/Red X
Contact this candidate