RICKY L. HARRIS

*** ****** ***** ********, ** *7067

615-***-****

abgq3n@r.postjobfree.com

QUALITY ENGINEER

Leading to the Future

PROFILE

Highly accomplished and experienced Certified Quality Engineer with a

record of success guiding all aspects of optimizing Design and Testing

operations for world-class manufacturing. Detail oriented professional with

excellent organizational and Project Management skills, an innovative

problem solver, with the ability to get things done.

Proven skills utilized in directing the efforts of cross-functional teams

and cross discipline resources. A natural Leader and Mentor who thrives in

environments requiring a high level strategist and a big picture thinker.

Able to remain calm and work well in high-pressure situations, constantly

seeking new challenges, a professional and driven individual with both a

strong work ethic and the desire to exceed expectations.

. Always on schedule and under budget, detailed oriented, able to

prioritize and handle multiple tasks while effectively achieving and

exceeding project goals

. Adept at quickly and efficiently resolving pressing manufacturing

issues with a deliberative and strategic approach, while consistently

identifying and deploying insightful and cost-saving process

improvements. Widely recognized as an articulate communicator with

excellent organizational skills.

CORE COMPETENCIES

Manufacturing . Quality Evaluation . Quality Control . Problem Solving .

Communication

Global Manufacturing System (GMS) . Failure Mode and Effects Analysis

(FMEA)

QS 9000 Certification Process . Process Control Plan Development . Testing

Inspection . Verification Station Setup . Teaching

Red X . Six Sigma . SPC . DOE . MSA

WORK EXPERIENCE

Dell Inc., (Remote) Nashville, TN

2011-2012

Project Manager - CSMB ABU Team

Managed three key projects:

. Time to Resolve (TTR) for LATAM & YTT sites - with the focus on case

management procedures to reduce case handling time and improve

Customer Experience.

. Launch of Customer Induce Damage Asset Recovery (CIDAR) for LATAM

sites - achieved $10,000 monthly revenue sales across LATAM sites

. Launch of USB Key for Alienware & YTT - focus of program is to reduce

HD replacement for OSRI issues, over 250 keys have been dispatched

since the June launch

Nissan Corporation Smyrna, TN

2010-2011

Contract Quality Engineer

. Focused on quality procedures and auditing process

Ricky Harris

Page 2

General Motors Corporation Spring Hill, TN

1989-2010

Quality Engineering Group Leader (Verification Stations) 2006-

2010

Managed 40-45 UAW team members to ensure use of correct methodology

throughout assembly build process.

. Reduced GM's initial quality audit score, Global Customer Audit (GCA),

by 40% through use of 10 Verification Stations.

Quality Engineer

Key member of numerous successful quality assurance teams, including

Chassis Process FMEA team that saved corporation $5,000 per minute by

decreasing downtime due to process errors; Global Standard Inspection

Process

(GSIP) implementation team, working to reduce downtime due to Global Error

Proof (GEP); and GMS steering committee, charged with ensuring compliance

with GMS guidelines of all areas of business.

. Responsible for Global manufacturing System (GMS), ensuring plant

processes and procedures met corporate guidelines based on Toyota

Production Method (TPM).

Process Control Manager (PCM) 2003-2006

Led Quality Standard reviews at VS, wrote Job Element Summary (JES).

Polymer Quality Engineer 2000-2003

Coordinated polymer's module activities to earn QS9000 certification.

Managed Problem Reporting & Resolution (PRR).

Worked on QS9000 certification, and coordinated Red X or Shanin Quality

Principles, activities.

Operation Module Advisor (OMA) 1998-2000

Ensured space frame was properly treated and sealed, and managed 60 UAW

members in the production build process.

Supplier Manager of Purchasing 1996-1998

Managed over $75,000,000 in paint and urethane/adhesive contracts for

incoming bids from suppliers for best value.

Quality Engineer 1989-1995

. Ensured quality parts through SQE role.

. Developed Process Control Plans (PCP) to establish standardized work.

. Served as lead instructor for training quality courses including

Manufacturing Systems Analysis (MSA), Statistical Process Control

(SPCE), and Design of Experiment (DOE).

EDUCATION

Master of Business Administration University of Tennessee Knoxville, TN

Bachelor of Science, Mathematics and Statistics University of Tennessee

Knoxville, TN

CERTIFICATION

Certified Quality Engineer (CQE)

Six Sigma/Red X

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