Customer Service Manager
Resume:
J oseph Bugely
Des Moines, IA **317
***.******@*******.***
Work Experience
Driver, 2012 2012 Trillium Des Moines IA.
Drive end dump, side dump, van,
Driver 2011 2012 Martin Marietta Ames IA.
Complete pre operation inspections on 775 hual trucks, 988 endloaders,
Hual rock in and out of mine. Lockout/tagout on all belt lines/equipment
For inspection befor and after use. PPE, lockout/tagout safety tratraining.
Driver/Supervisor/Terminal Manager/
2003 2011, Intermodal Ramp Management Newton, IA/ Intermodal Rail Management Miami, FL.
Hiring, scheduling, training, coaching and counseling of employees, maintaining
personnel files, payroll, operating packer, shag truck, forklift, and minor repairs on
packer and shag truck. Managed 25 people in loading and unloading
trailers/containers on and off trains. We have 4 miles of tracks to load and unload,
and keep the yard in order. Total hr. worked each week 40 to 60
Driver 2003 2003, Atlas Intermodal Trucking, Newton, IA
Delivering trailers of varies types of freight from railroad to destinations in IA.
Assure deliveries arrive at appointment times. Maintain great customer service
between shipper, railroad and consignees while representing Atlas Intermodal.
Equipment Tech 2002 2003, Intrust, Des Moines, IA.
Delivery of medical equipment, trouble shoot problems with equipment.
Provide customer service to patients.
Slot Shift Supervisor/Shift Manager,
1999 2001, Lakeside Casino and Resort, Osceola, IA.
Hiring and scheduling, for department. Training, coaching, counseling of
employees, Complete evaluations and insure all employees follow all state and
standard operating Policies and procedures. Handling customer disputes and
providing customer satisfaction. Handled large volumes of cash.
Slot Supervisor, 1995 1999, Prairie Meadows Racetrack and Casino, Altoona, IA.
Hiring, scheduling, training, coaching of employees. Evaluation counseling,
Maintaining personnel files, handled large volumes of cash.
Handling customer disputes and providing customer satisfaction.
Driver and packer operator,
1990 1995, Transportation Specialist Limited/R.I.S., Des Moines IA.
Delivery driver, (Burlington Air Express) all warehouse duties, forklift
Load unload trucks, shag truck, Packer, load/unload semi trailers and
Containers on and off train cars, minor repairs on packer and trucks.
Iowa Falls High Iowa Falls, IA Diploma Skills
Computer literate Knowledge of word, excel, windows NT/98, and vista. Confident, Professional
ability to establish genuine rapport with customers. Supervisor, customer service, workplace violence
and sexual harassment classes. Interviewing, hiring, Scheduling, payroll and maintained the daily
operations. Delivery route driver, pick orders, and all other warehouse duties, operation of packer,
shag truck, forklift straight truck and tractor trailer driver.
References
Liz Pretz 1-319-***-**** I.A.I.S Railroad
Tim Woods 1-515-***-**** I.A.I.S Railroad
Rich Lombardo 1-708-***-**** US Imtermodal
Carlos Rodriguez 1-305-***-**** I.R.M
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