Engineer Network

ERICH FISCHER

La Quinta, CA ************.**@*****.*** 760-***-****

SUMMARY

A seasoned IT professional with over ten years of experience in administration, integration, implementation, troubleshooting

escalation support and consulting of various technologies for medium to corporate level environments.

TECHNICAL CERTIFICATIONS & SKILLS

CCNP TSHOOT

• Cisco Certified Network Professional TSHOOT

MCSE

• Microsoft Certification System Engineer

CWP

• Certified WAN Professional

CCNA – Voice

• Cisco Certified Network Associate – Voice

CCNA – Wireless

• Cisco Certified Network Associate – Wireless

CCNA – Security

• Cisco Certified Network Associate – Security

CWA

• Certified WAN Associate

CWEA

• Certified WAN Enterprise Administrator

CCNA

• Cisco Certified Network Associate

VTSP

• VMWare – Certified Technical Sales Professional

MCP

• Microsoft Certified Professional

DCT

• Dell Certified Technician

TECHNICAL SKILLS DETAIL

Connectivity & Hardware: Cisco 3900, Cisco 2900, Cisco 2600, Cisco 1900, Cisco 800, Cisco Catalyst Series Switches,

Exchange Server Blade Servers, DNS Servers, DHCP Severs, Web Severs Ethernet, Fast

Ethernet, WAN, LAN, TCP/IP, RAID systems, Authentication.

Network Technologies: RIP, RIPv2, OSPF, EIGRP, BGP, VTP, SNMP, SNMPv3, SMTP, ARP, TCP, UDP, Static

Routing, Stub Routing, VLAN Trunking, Multi Area OSPF, NBMA, VLAN, VTP, HSRP, STP,

SVI, CEF, Etherchannel, BPDU, Portfast, GLBP, VRRP, CDP, Frame relay, PPP, Access

Control List (ACL), Network Address Translation (NAT), Port Address Translation (PAT),

Redistribution, Tags, Filters, OSPF Virtual links, Multicast, IOS Security, IPv6

Server Technologies: Group Accounts, Group Policies, Mailbox Server, Message Transport, Secure SMTP,

Shared Folders, Disk Maintenance, User Configuration, CIFS, DFS, Primary Domain

Controller, WINS, RDP, IIS, Lync Server, Sharpoint, SQL Server, Hyper V.

Peripheral Technologies: AAA, IPS/IDS, TACACS+, RADIUS, SSH, VACL, PVLAN, Firewall, VPN, Tunneling, Cisco

ACS, Pix, Cisco ASA 5500 Series Adaptive Security Appliance, IPSEC, DMZ, VoIP, IP

Phone, Catalyst, CUCM, QoS, PoE, CME, CUE, Port Security, MAC Address Filtering, SIP,

MGCP,RTP,SCCP, SRTP, UCCM,UCCX, 802.11 a/b/g/n, WLAN, WAP, AP, SSID, LWAPP,

CSMA/CA, Sonicwall, WatchGuard, Motorola Symbol, Epson.

Monitoring Tools: Wireshark, Remedy, Cacti, Nagios, Action Request System, VMware, Solarwinds, F5.

Enterprise Applications: Windows 95/98/XP/7, Microsoft Server 2000/2003/2008, Active Directory, Exchange

2003/2007/2010, Linux, MAC OSX

SUMMARY OF PROFESSIONAL EXPERIENCE

Technology Management Solutions Level 2 System Engineer 2012 Present

Various Contracts Contractor 2011 2012

Activant Solutions Inc. Field Engineer (LPS) 2008 2011

Ipop Network Inc. Technical Lead (ITM) 2006 2008

NTCIC, Inc. Technical Lead (ITM) 2003 2006

PROFESSIONAL EXPERIENCE DETAIL

Technology Management Solutions Level 2 System Engineer 2012 – Present

• Deliver IT solutions for a wide variety of clients including Financial institutions, Medical offices and Industrial

manufacturing.

• Consolidate server applications on virtualized platforms using VMWare.

• Monitor and manage system performance using Lab Tech and Connect Wise management tools.

• Configure, install and manage wireless networks.

• Monitor network performance and implement network management upgrades where necessary.

• Configure and maintain VOIP solutions

Various Contracts Contractor 2011 – 2012

• Contractor responsible for various end to end technical activities ranging from installation, configuration,, integration,

migration, troubleshooting and repair of LAN/WAN and related technologies for major corporate clients located within

the greater Southern California area.

• Corporate clients include but not limited to UBD, Starbucks Corporation, Fiat Corporation, Kohl’s Corporation, Target,

Walmart Corporation, Pizza Hut Corporation, Chevron Corporation, Bank Of America to name a few.

• Technologies handled range from LAN, WAN and onsite technologies including VoIP, Video and Wireless.

Activant Solutions Corporation Field Engineer (LPS) 2008 – 2011

• Field engineer responsible for implementation, support and as needed troubleshooting of various LAN, WAN and onsite

technologies for corporate clients of Activant Solutions Corporation.

• Personally responsible for over 90 major clients with over 1,000 potential locations covering 11 state regions on any and

all technologies ranging from routers, switches, firewalls, servers, various network applications and peripheral devices.

• Technical activities handled included any and all installation, configuration, integration, as needed onsite

administration, migration, 1st/2nd level troubleshooting of any and all technologies located as branch locations of our

corporate clients.

• Professional activities included documentation, as needed training of technical and non technical staff, client relations

management, technical and professional consultation recently completed and proposed implementations.

• Major projects regularly handled are “soups to nuts” implementation of multi location networks to be accomplished

within limited time frames with specific operational and performance goals and within allotted budget.

• Special accomplishments included maintaining a client satisfaction rating of 98.7% for 3 years including developing a

relationship as a “trusted advisor” and a 40% increase in sales goals to our clients through quality service.

Ipop Network Inc. Technical Lead(ITM) 2006 – 2008

• Technical lead responsible for any and all technical activities relating to the daily administration and support of a multi

location metropolitan area network (MAN) for Ipop Network Inc. and its clients.

• Technical responsibilities included general support and administration of network systems including WAN devices,

LAN devices, server hardware, network applications, peripheral devices and applications.

• Professional responsibilities included ensuring standard implementation of policies, procedures, and systems operations

with support personnel, and writing/maintaining up to date documentation for software and operational procedures.

• Client support responsibilities include consulting with clients and staff to conduct information assessments to determine

user needs and acting as a final support tier for all escalated incidents

• Special accomplishments included multi location proprietary WAN application that improved overall service level

through automation and increased efficiencies.

NTCIC Technical Lead(ITM) 2003 – 2006

• Technical lead responsible for end to end support of network environment to include all desktops, servers, enterprise

network applications, router and switches.

• Specific responsibilities include all installation, configuration, support, backup and troubleshooting of all technologies

on the network along with professional activities that are typically associated with the technical responsibilities.

Contact this candidate