Help Desk Engineer

J ason Louis Fr ank

***** ********* ***** *****

Humble, TX 77346

Phone: 832-***-****

Email: **************@*****.***

Q ualifications and objective: E nergetic, driven individual pursuing a

career. Technically adept candidate, t rained in the industrial environment

w ith good user skills of technologies. A strong background in services,

computer hardware, software, helpdesk and customer support. Experiences

r ange from consumer markets to industrial machine works. Current work

responsibili ties include use of high pressure testing, operation of a

commercial vehicle and performing all work at the customer’s location.

E ducation :

2001 - Kingwood Community College, Kingwood, TX

A+ certification, MCSE (Microsoft Certified Systems Engineer) Computer

Software/Hardware

2011 - San Jacinto College, Central Campus, Pasadena, TX

Ul t rasonics (Non-Destructive Testing) Level I, and Level I I. Was certified as

top 3 in class.

P ursuing 2 year applied sciences in Non Destructive Testing (NDT)

Work Experience:

2000 to 2010

Wisen Energy - H umble, tx

Network Administration/Helpdesk

Work well independently, or in a group setting providing all facets of

computer help desk support such as t roubleshooting, installations, and

maintenance. In-depth knowledge and understanding of numerous software

packages and operating systems. Skilled in providing Customer and End-

User Help Desk Support. Easily identify and resolve technical issues and

concerns. Excellent communication and presentation capabilities

Provided computer help desk support via telephone communications with

end-users.

Performed diagnostics and t roubleshooting of system issues, documented

help desk tickets/resolutions, and maintained equipment inventory

l ists.

Provided computer help desk support and technical training on hardware/software to

end users.

Documented help desk tickets/resolutions, and provided overall assistance in daily

administration the Network.

Performed set-up, break-down, and transport of agency equipment on an as-needed

basis.

2011 to 2012

Spectrum Services L LC - Houston, TX

F ield Technician

P roficient in performing ultrasonic/thickness testing on iron pipe and iron

materials in addition to maintaining an efficient calibrating process of all

U l t ra Sonic equipment, and hydrostatic testing equipment.

Daily entry all visual, UT, and Hydrostatic test results and number in to a

Access Database for logging.

Manage all Visual, UT, and Hydrostatic test results in an Access Database

for logging.

Maintain excellence in calibration of UT equipment, and Hydrostatic

testing equipment

Create daily detailed finish reports of all i ron products to achieve “Pass”

recertified for clients.

2007 – 2011

T r uG reen - Houston TX

Technician Route Manager/Driver

Application of fertilizers, pesticides, evaluate lawn needs and t reatments,

develop schedules, adhere to and practice all safety procedures, and HAZMAT

i nstructions.

Perform daily 360 degree inspection of t ruck and all equipment before

departing.

Assemble and route stops for the day in the most effiecient sequence.

Maintain customer satisfaction and follow up on all inqui ries by the

customer concerning our services.

Completes production reports, new sales forms, customer invoice forms,

i nspection report, and cancel/skip notices as required daily.

M aintain equipment th rough routine inspection and safety review, and

general maintenance.

Support and maintain cleanliness of facility.

References available.

Contact this candidate