Customer Service Assistant
Resume:
Michong Keys
P.O. BOX ***
COPPELL, TX *****
***********@*******.***
Career Objective
To obtain a position that will leverage my education and military experience, dependability and strong
work ethics in helping organizations maintain and achieve high standards. Proficient in a ttention to detail,
flexible, teamwork-team player, Problem Solving, Oral Communication, Planning and Evaluating, and
excellent Customer Service.
Work History
Licensed Professional Counselor, intern, Lewisville, TX 6/2012 to Present
-Implement an instructional, therapeutic, or skill development program for assigned students.
-Knowledge of special needs of students
-Conduct ongoing informal assessments of student personal/social development
Self-employed/Contractor and Graduate Student, Signing agent, Coppell, TX 8/2008 to Present
Closer, First Horizon, Irving, TX, 11/2005 to 12/2008
-Review pertinent documentation to ensure loan quality through data integrity and risk management.
-Review settlement statements from title companies for accuracy and completeness.
-Provide customer service to business partners to follow up on documents and answers questions from
customers regarding closing requirements.
Loan Funder, IndyMac Bank, Irving, TX, 03/2003 - 11/2005
-Ensured that all closing conditions were met.
-Reviewed settlement statements from title companies to ensure accuracy and completeness.
-Provided customers with general information concerning rules, procedures, and fees.
Escrow Assistant, Safeco Land Title, Dallas, TX, 09/2001 - 03/2003
-Ensured timely preparation of all escrow files by ordering, compiling and assembling documents for
closing.
-Prepared and sent loan applications, closing documents, letters and forms.
-Assisted the Escrow officer in administrative duties and all closing documents.
Recreation Specialist Flint hills Job Corp, Manhattan, KS 09/1998-06/2001
-Worked with at risk students by teaching social skills through recreation therapy.
-Taught students skills they need to become employable and independent
-Place them in meaningful jobs or further education.
Supply Clerk, Army National Guard Reserve, Topeka, KS, 04/1999 - 06/2001
-Served the United States Reserve by readiness reserve training.
-Handled receipts, distributed supplies, and equipment.
-Issued and maintained records of supplies and equipment.
Controller/Storekeeper, United States Navy, Earle, NJ, 08/1994 - 06/1998
-Specialized in purchasing, inventory control, document processing and budget accounting.
-Trained to pay special attention to detail on all tasks.
Education
M.A., Counseling and Development & Licensed Professional Counselor
January 2010-December 2012 Prairie View A & M University, Prairie View, Houston, TX.
B.S., Family Studies and Community Services
August 2008-May 2001 Kansas State University, Manhattan, KS
Computer Skills
Excel spreadsheet, word, outlook, internet, MIPS, TCL, and TMO.
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