Customer Service Engineer

Phone: 313-***-****

E-Mail: *****@*********.***

Professional Summary

Objective: To become a vital part of an Information Technology team where I can utilize my past work experiences and knowledge to show integrity, commitment with a customer service approach to reaching corporate and team goals. [pic]

Education

08/2010 ITT Technical Institute Canton, MI

Associate of Science (CNS) Computer Network Systems

04/1995 University of Detroit Mercy Detroit, MI

Bachelor of Science (CIS) Computer Information Systems

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Information Technology Support Skills: Servers Windows 2008, 2003, 2000, Active Directory, Exchange Clients Window7, Vista, XP, 2000 Applications Microsoft Office 2010, 2007, 2003, 2000, Outlook, Internet Explorer Visio Antivirus / Spam Google Postini, Symantec Anti-Virus, Telecom Systems TSS (Telephone Support Systems), Windstream VOIP, Cisco Manager (VoIP) Helpdesk Spiceworks, Salesforce

Work History

09/2010 to Present

Northeast Guidance Center ,

Information Systems Specialist

03/2008 to 11/2008

Optrex America Inc ,

MIS Coordinator

04/2000 to 03/2008

EnGenius Inc ,

Network Administrator / Support

12/1998 to 04/2000

Computer Methods Corporation ,

IT Support Engineer

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