Customer Service Software

Damion Linder U.S. Government Active Secret (S) PSC 1005 Box 19 FPO, AE 09593 Home/Cell: +53 99 79556, Cell: +53 99 84261 ******.******@*****.*** EXECUTIVE SUMMARY Multifaceted, dynamic, enthusiastic IT specialist brings a progressive IT experience from the fields of desktop support, and system's administration with comprehensive hands-on experience in network infrastructure and server operations. Seeks an employment that will welcome an all rounded, hands-on, innovative thinker to improve their operations and enhance the bottom line. PROFESSIONAL STRENGTHS 1. Exceptional ability to troubleshoot the most difficult problems while in high stress environments 2. Dependable and fully able to meet targets, and enhance the bottom line 3. Possess versatility, adaptability and willingness to tackle new responsibilities 4. Able to learn new systems and policies quickly to adapt to the changing needs of the client 5. Over 10 years of solid management/customer service background TECHNICAL EDUCATION Security+/ CCENT/ MCP PROFESSIONAL EXPERIENCE Morale, Welfare, and Recreation USNS GTMO, Cuba IT Manager (Interim)/IT Specialist Jan 10 - Current . Hands-on experience in the planning, installation, maintenance, repair of equipment and systems . Responsible for managing IT projects between the 200+ business clients within MWR . Active Terminal Area Security Officer for MWR through Information System Department's N6 network. Providing Administrative IT duties for all MWR clients on the ISD N6 network Maintaining MWR Janus Servers, and clients with constant system updates saving MWR $7000 in hardware costs by recycling past hardware with compatible firmware updates . Maintaining uninterrupted transition with customers for the Windows 7 platform crossover . Ensure the smooth functionality of PC hardware, and computer networks with highly proficient skills in System/Network administration, and Desktop Support . Installed and currently administer 40+ Cisco Switches across the MWR network that range from of Catalyst 2940/2950/2960/4500s, 30+ Cisco WAP 1141n/1242 in CAPWAP with two configurable WLC's, and 350+ Personal Computers assigned throughout the Naval installation Provides management/configuration of MWR's POS (RecTrak), and Inventory systems (FoodTrak) ISD/SAIC USNS GTMO, Cuba IT Specialist Nov 08 - Jan 10 Assigned to a team that provided physical IT infrastructure support across the N6 NIPRNET, and SIPRNET networks Responsibilities revolved around PC Hardware/Software installs, PC refreshes and EKMS Setup as a Help Desk technician, our span of customer support was for 2500+ clients across the naval side, and Joint task Force areas of the military installation Dell Tech representative, was responsible for ordering all PC parts through Dell Responsible for KG-75 key logging, and configurations across the SIPRNET Responsible for PC Hardware refreshes, and updating software deployment Maintained PC security through quarterly Gold Disk, and retina scans Allutiq Holloman AFB, NM Desktop Support Specialist May 08 - Aug 08 Ensured PC break-fix resolution through either corrective maintenance, or replacement Responsible for software installs, and updates Provided Help Desk troubleshooting via phone, and remote software Western Health San Diego, CA Novell Systems Administrator Oct 07-Jan 08 Provded eDirectory administration through account creation, managing passwords, and user data throughout the organization's directories, applications, and databases Provided break-fix to all hardware within the organization Responsible for nurses PDA updates, and data polling Provided on call after hours PC troubleshooting NMCI\EDS San Diego, CA Transition Coordinator April 07-Oct 08 Provided and delegated for selected Navy/Marine base infrastructure support in regards to tech refreshed PC/ Laptops, and network printers Responsible for maintaining a next day on-site, or telephonic/remote SMS help-desk support for network, hardware, or software issues Traveled to other military sites for proprietary NMCI\EDS application installation and hardware setup. Ran meetings via conference call, or on-site to discuss local site issues for causes, concerns, and to also update tasks completed Complex Drive Carinet San Diego, CA NOC Technician Oct 06 - Mar 07 Maintained collocation BSD/Linux/Windows Web based servers . Installed and trouble shot Server 2000-03, Linux Gentoo, Fedora Core, Red hat, SUSE10 Trouble shot all PC hardware, CISCO hardware and software issues Laid Fiber and Tipped Cat 5/Cat5e/Cat6 cabling K-Force/Adecco/Spherion San Antonio/San Diego IT Consultant/Contractor June 04 - Sept 06 Investigated and resolved software and hardware problems Provided technical software and hardware support for multiple locations, and vendors. Contacted vendors for onsite service, and diagnosed numerous operational issues Planned and managed daily tasks with minimal disruption to ongoing user activities Configured, assembled, tested, and upgraded software, hardware per client needs ADDITIONAL EDUCATION 6. US Air Force Basic Military Training 7. US Air Force Technical Training (3M031) 1995 - 1995 8. Community College of the Air Force 1995 - 1997 9. Strayer University (Computer Information Systems) 1999 - 2000 10. Nextec Training Classes (MCSE and A+ curriculum) 2000 - 2001 11. Training Camp Course line (Sec+/MCSA/CCNA/IINS) 2009 - 2011