Customer Service Manager

Belinda Rodriguez de Sagasta *** W. Onei’l Drive apt.201 520-***-**** *************@***.*** Career Objective: To obtain a position in corrections Summary of Qualifications: • Cpr certified • O.C. certified • PCPT • Payroll for I\Ms • Correctional counselor duties • Team Player/ Flexible • Bilingual in Spanish Career History 2007-Present Correctional Counselor Saguaro Correctional Center Eloy, Az. CCA • Apply correctional counselor Process with minimal supervision. Utilize discretion and independent judgment in applying the officer process. Computerized documentation on OMS, I\M accounts, mail logs, commissary, payroll and intake process. Accurately complete all assignments with in time requirements. Took the role of acting unit manager. • Utilize interpersonal skills to maximize excellence in customer service. Utilize Policies and Procedures to provide Safe correctional facility. • Function in a skills mixed environment and delegate. Supervised officers on duty. 2005- 2007 Spanish medical interpreter\ translator\physical therapist Inland Pain Relief Center • Interpreted for Doctor and patients in Spanish. • Prepared and processed all related paperwork, and helped patients to fill out intake paperwork by translating in Spanish. • I worked front office,answered phones,called insurances for insurance verification. Also did filing of patients files. • Therapy on patients which includes MFR,ultrasound,e- stemand diathermy. 2003-2005 Spanish medical\legal interpreter and translator Conduit international • I interpreted in Spanish for different doctors’ offices for staff and patients • Interpreted for investigators in Spanish for worker comp cases. • Helped with filling out paperwork for the patients Education: 2003-2003 Southern California School of Interpratation Received a certificate completed six months of training. Spanish medical\legal interpreter and translator 2005-2006 San Bernardino Valley College Completed 38 credits in Administration of Justice. 2007- 2007 Victor Valley College Completed 12 units in Administration of Justice 2010-2010 Central Arizona College, Casa Grande Az. 4 units in Administration of justice