Customer Service Manager

Sergey Tupis *** S *th ST A-* Selah WA, ***** Phone: 206-***-**** E-Mail: *******@*****.*** Experience Install Pros /Dish Network Contractor http://www.dishnetwork.com Sept, 2011-Present Completed morning safety huddle with other Technicians and a Field Service Manager Secured testing meters, phones, and mobility tablets for company van; confirmed needed supplies, tools and equipment Provided high level customer service by communicating to the customer an estimated arrival time prior to arrival at the site Reviewed order (new installation, additional services or troubleshooting) with the customer Conducted site survey (determining the best positioning for strongest signal reception), installed satellite TV and receivers, and ensured broadband connectivity Setup wireless network and connected to dish network receivers Performed basic computer skills, basic electronics, and audio in homes Troubleshot system to determine the appropriate resolution for reported problems with usage Verified that the completed order meets the customer's needs and provided customer education of equipment Cleaned up site, conducted final account review with customer and updated customer accounts on mobility tablets Communicated progress and last installation with manager, dispatch and warehouse DIRECTV http://www.directv.com Feb, 2009-Aug, 2011 Used problem-solving and technical skills to install satellite dishes and related equipment Evaluated job site to assess optimal placement of satellite dish and communicated with customers to review the installation process Troubleshot systems to determine the appropriate resolution for reported problems with usage Used power tools, wires, and wall fish cable for professional look Managed the administrative processes including van inventory and appropriate documentation Ensured that the highest quality of service is provided to promote superior customer satisfaction Granite business (RS Stone) June, 2006 – July. 2009 Managed sales; sold wholesale granite to customers, did estimates for home owner/builder Template customer’s kitchen, bathroom and fireplace to their needs Fabricated and installed granite slabs Page 2 Operated bridge saw to make the finalized cuts on stone Used grinders and polishing pads for finishing touch Cut out sinks and drilled faucet holes Monitored and maintained paperwork and finances Worked with customers with diverse backgrounds Utilized communication skills to ensure a satisfied customer Skills & Certs Trilingual (Ukraine, Russian and English) Microsoft Word, PowerPoint, Excel, Outlook, 45 WPM Satellite installation/wiring surround for TV systems Build/upgrade computers, Editing in Photoshop Design websites; creative mind Wild-blue Certified SBCA Certified Volunteer Work Firefighter training Rebuilding community church Dream center program Work with kids; teach guitar Lead/sing and play guitar for church band Connect (free to air) satellite systems for seniors