Customer Service Sales

GARRICK RATCLIFF PO BOX *** DALTON, GA ***** 706-***-**** ***************@*****.*** PROFESSIONAL QUALIFICATIONS • • Sales & Sales Management Inventory Control & Management • • Customer Service Operations Purchasing & Vendor Relations • • Office Management & Administration Accounts Payable & Accounts Receivable • Payroll Processing & Tax Compliance • • Recruitment, Interviewing & Hiring Sales & Financial Reporting • • Employee Training & Supervision Efficiency & Productivity Improvement Excellent communication, organizational and project management skills. PC proficient with Microsoft Word, Microsoft Excel Mas90, Peachtree, AS400, Command, Traker, Laserfiche, Prosystem Practice, Prosystem FX Tax & Management, Tax Wise, Tax Slayer and QuickBooks Pro. PROFESSIONAL EXPERIENCE Controller Jan 2008 to Aug 2012 Cycle Tex Inc Dalton, Georgia www.cycletex.com Independently manage, accounting, financial reporting, administrative, purchasing, inventory control and staffing functions for a privately owned manufacturing service facility of polypropelene resin. • Developed and implemented an entire administrative process and structure to professionalize the business, improve productivity and increase accountability. • Designed a more efficient and cost-effective inventory management system. • Automated manual accounting and financial analysis/reporting functions with custom reports, spreadsheets and other PC-based tools. Business Manager 2005 to 2008 Assist2Sell Buyers & Sellers Wise Choice Realty Dalton, Georgia www.assist2sell.com Launched entrepreneurial venture and established a successful residential real estate brokerage. Duties included accounting and managing the daily practice of a brokerage office. Controller/Human Resource Manager 2002 to 2005 Ready Mix USA Inc Dalton, Georgia GARRICK RATCLIFF Fast-paced position with a high-volume regional concrete manufactur with average of 100 employees. Scope of responsibility was diverse and included managing accounts payable, accounts receivable, payroll, and human resources. Prepare monthly financial statements including inventory closeout, ensuring the accuracy of fixed assets, standard accruals, complies with federal, state and local tax regulations and maintain the banking function for the division. Practice Management/Bookkeeper 2000 to 2002 Smitherman & Shepherd, P.C. Dalton, Georgia My responsiblities as an employee of the CPA firm included but was not limited to tax, payroll, bookkeeping, manage collections, manage accounts receivables, practice management, employee time/attendance and WIP management reporting, Quickbooks and Peachtree client help desk. Lease Administration Manager 1998 to 2000 Flooring America (Maxim Retail) Dalton, Georgia My duties inclueded representing and maintaining all lease obligations as landlord and tenant for over 600 retail stores that were purchased from Shaw Industries, Inc. This included maintaining lease files, lease database system, billing to tenants, accounts payable to landlord for CAM and rent and other expenses. Property Tax Accounting Compliance Team Leader/Customer Service Representative1994 to 1998 Shaw Industries Inc Dalton, Georgia As the Property Tax compliance Team Leader my duties included personal and real property tax reporting, assessment review payment approvals, budgeting, appeals and valuation review for around 100 manufacturing and 600 retail facilities. Other duties inclued but not limited to Business licenses compliance for all taxing jurisdictions for around 700 locations, Title, tax and tag responsibility for all retail vehicles, HVUT reporting, and fixed asset additions. From 1994-1996 I worked at shaw as a Customer Service Reprentative handling order entry, customer inquiy, customer problem resolution, training new representatives and was a member of the process improvement team. Senior Representative 1990 to 1994 Wachovia Bank Dalton, Georgia As a Senior representative my task and responsibilties included cashing checks, accepting payments, cash disbursment manchine management and balancing, cash item reconciling, prepare cash shipments and ordering from federal reserve and business customer cash responsibility. Marketing Representative 1987-1990 Berkley Marketing Dalton, Georgia Summer position marketing and promoting the sales of swimming pools for Kayak pools. GARRICK RATCLIFF EDUCATION Bachelor Degree in Management, New Charter University, August 2013 (expected) Financial Analysis, American Managemnt Association, 2011 Business Management Certificate, Dalton State College, 2000 Georgia License Real Estate Sales Person, Dalton State College, 1995 Endorsed Business Currculum Education Diploma, Southeaset Whitfield High School, June 1991