Jackie Epps ***** Phoenix Lake Rd Sonora, Ca. ****0 Home# 209-***-**** Cell # 209-***-**** Email Address: abgpwm@r.postjobfree.com Medical Data Management: •Utilize PC to enter and retrieve patient data, digital record keeping, verify patient Information. •Documentation imaging to compile patient records into an electronic media format. •File documentation accurately in alpha, numeric and color code systems. Medical Office Experience: Front Office, Insurance billing ICD9 Coding, National Certified Phlebotomist, Limited ENT Radiology Technician, Basic Lab Testing. Pharmacy calls, Scheduling Appointments and Surgery Scheduling. Pre-Op. Referrals for second Opinions. Back Office Medical Assistant, Vitals and Blood Draws. Computer Knowledge: • Windows 95 - Windows7 • Dos 6.22, Windows NT 2000/2003/2007 Server, Workstation, • Networking, • VPN Software Configuration. • Web Page programming with HTML, JavaScript • Word • VariPoint • Practice Fusion • Access • Excel • Publisher • PowerPoint • Visio2000,2003 • Outlook 2000/2003/2007 and other applications. • Transferred to IT Department in 04/02 Where I handled all types of issues as Orange County Field Support Technician, I was required to handled 15 different locations in the orange county area, From computer setup to breakdowns, re-imaging, offering agent assistance with application and troubleshooting issues on their personal pc. Install hardware and software, also preformed maintenance, maintained the Backup programs and tapes. Replaced all types of equipment, router, switches, Ethernet cards and much more. Related Experience: Process returns, internet orders, audit outstanding orders. Assign incoming orders to associates., Customer Service is a highly exposed job, so you must always be prepared for any type of situation; verify PO's, accuracy, research inventory shorts/overages, maintain current a professional manor. WORK HISTORY Lowes DIY Customer Service Rep 10/11-Current Sonora, Ca NRT Inc. (Coldwell Banker) Sr. Software Support Specialist 03/99 – 08/10 Mission Viejo, CA Westwood – Virgin Interactive Entertainment Customer Service Technical Support. 05/97 - 03/99 Irvine, Ca LaBell Exchange. Assistant Manager 05/92 - 04/97 Santa Ana, Ca EDUCATION Boston Reed, Napa, CA Electronic Health Records Specialist Certification # W3Y8Q7H5 U.S College National Certificated Phlebotomy ID# 595904 Certification # CPT25436 ATI Diagnostic Ultrasound Technician, Completed, Anatomy, Physiology and Patient Care, Abdomen and small parts, OBGYN, Physics, instrumentation, Vascular. LTU Web Page Administration, Programming, HTML, JavaScript, VB, ASP, Ecommerce, Access, Mgmt Certification CEI Computer Education Institute Network Administrator (CNA)