Executive Administrative Assistant

Laurie K. Woods *** Peabody Road #***, Vacaville, California 95687 707-***-**** ********@*****.*** EXECUTIVE ADMINISTRATIVE ASSISTANT / ADMINISTRATIVE ASSISTANT QUALIFICATIONS SUMMARY Well-organized, personable, and enthusiastic professional; offering progressive experience and strong background in delivering administrative operations and information management across sales, customer service, and marketing industries. Adept at utilizing time and resource management skills to achieve operational objectives and improvement of efficiency as well as overall performance. Expert at performing and completing various sensitive and confidential administrative assignments and tasks efficiently and without error, ensuring smooth and productive operations. - Knowledgeable of internal procedures and current regulatory or legal requirements; skilled at reviewing and developing standard operating procedures and other written documents. - Expert at building and cultivating strategic alliances and professional relationships with diverse community-based population including clients, vendors, and visitors - Equipped with well-defined organizational, communication, and problem-solving skills AREAS OF EXPERTISE Executive Support and Relations - Office Administration and Functions - Regulatory Compliance and Standards Communication and Collaboration - Event Planning and Coordination RELEVANT EXPERIENCE Executive Administrative Assistant, GBG OF NEVADA - VACAVILLE, CA 2010–2012 - Exemplified versatility in performing diverse tasks such as administration, customer service, sales, marketing, human resources, accounting, and inventory control. - Employed strong organizational skills in managing calendars and scheduled appointments for the Chief Executive Officer and Vice President. - Handled the compilation of data and preparation of papers for consideration by the Board of Directors. - Consistently maintained confidentiality of information of all clients, staff, and the company; managed the opening, sorting, and distribution of incoming correspondence, including faxes and email. - Guaranteed open communication and accurate reporting practices in close collaboration with VIP clients and all associated departments. - Assumed full responsibility for the arrangement of events, meetings, and conferences including facilities and caterers. - Rendered key support to clients and business associates by promptly addressing their concerns and inquires; and delivered still photography at special events, such as opportunity meetings. - Utilized keen attention to detail in analyzing all client-submitted marketing; as well as in composing letters, memos, and other departmental forms and documents. - Made use of sales reporting in identifying and incorporating monthly top sales leaders to company websites. - Administered the maintenance of company and client opportunity meetings on company websites. - Maintained accurate inventory spreadsheets through data compilation from sources such as sales and inventory reporting, purchase orders, and invoices. - Carried out diverse tasks such as verification of inventory reporting versus sales reporting; creation of inventory control spreadsheets for Vice President; and organization of California and Nevada sales tax reporting. - Worked closely with the Human Resources Manager in conducting interviews and cultivating positive employee relations. Key Highlights: - Contributed to the optimization of procedures and completion of demanding deadlines by providing executive-level administrative support to the CEO and Vice President. - Maximized client base and broadened industry connections through effectual recommendation of sales and marketing strategies to clients as well as by persuading clients to retain business partnerships. - Established an environment for clients to express themselves, thereby enhancing CEO’s awareness of potential client issues. - Aided with the significant improvement of Vice President’s ability to efficiently manage the inventory versus sales by creating and maintaining targeted inventory spreadsheets. - Took part in optimizing operational productivity through exemplary assistance to the Customer Service Department; and checked and updated customer service system with client queries and concerns. Office Assistant, NBSIC - FAIRFIELD, CA 2005–2006 - Handled the screening, scanning, and sending out of all correspondences. - Coordinated the documentation of input codes for each piece of mail and distributed to auditors. Executive Administrative Assistant, GBG OF NEVADA - VACAVILLE, CA 1998–2005 - Demonstrated expertise in providing exceptional administrative assistance to the CEO, President, Chief Operating Officer, and Vice President of Marketing. - Displayed leadership capabilities in training and handling new administrative assistants while promoting optimal quality and customer service. - Served as key liaison to officers, managers, and VIP clients as well as ambassador for VIP clients; assumed responsibilities in performing public relations duties at corporate seminars. - Delivered hands-on management and support to all company client cancellations in connection with the State Attorney General’s Office and Better Business Bureau. - Applied technical acumen in designing spreadsheets with development factors for quarterly profit statements and recorded communications for radio co-operative advertisements. - Fulfilled the role and duties of corporate office contact for prospective clients on organizational matrix. - Delivered outstanding service to customers and clients; and facilitated company tours and documented product orders. - Conducted detailed review and modification of announcements for GBG website. - Assumed responsibility for the documentation and orders of company office supplies as well as the organization and coordination of corporate luncheons. - Expertly set up, monitored, and executed special events, travel arrangements, corporate agendas, and itineraries. - Provided technical assistance to Senior IT Consultant in performing basic software troubleshooting. - Functioned as primary point of contact and subject matter expert regarding difficult and irate clients; utilized critical thinking in assessing, identifying, and resolving key issues expediently. Key Highlights: - Played a key role in growing client base by retaining clients requesting for refunds of their payment through comprehensive explanation and discussion of company matrices to potential clients. - Provided significant contribution in reducing company overhead through the development, implementation, and consistent compliance of company supply policies. - Recognized for outstanding performance and achievements; received Letter of Appreciation/Recommendation from GBG CEO. OTHER EXPERIENCE Transportation Technician I, CITY OF FAIRFIELD, TRANSPORTATION DEPARTMENT - FAIRFIELD, CA 2008 Transportation Technician I, VARIOUS TEMPORARY AGENCIES - VARIOUS LOCATIONS 2006–2008 Accounts Payable Clerk, BHP STEEL BUILDING PRODUCTS - WEST SACRAMENTO, CA 1994–1998 EDUCATION National University, Sacramento, CA BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION PROFESSIONAL TRAINING Classes in Microsoft Word and Excel Extensive Training in Customer Service Excellence AWARDS Celebrating Excellence Award “Attitude is Everything” given by CEO of GBG of Nevada Various Letters of Recommendation / Appreciation ACTIVITIES Photography for Special Events Led Singles Ministry | Youth Groups Teacher | Church Plays Actor TECHNICAL SKILLS Microsoft Office Suite: Excel, Word, and Outlook | Windows XP and Vista | Internet Explorer Adobe Acrobat | Internet Research | Scanning Technology | Company Software Troubleshooting Typing Speed: 80–85 wpm