Engineer Pvt Ltd
Resume:
Raghu Sharma
Unit ***, **** ***th Street, Surrey, B.C. V3V 5H9
Certified Microsoft Systems Engineer with expertise in Windows administration
Summary
• More than 10 years of experience in IT industry with experience in Server administration in
various environments – Windows 2000 & 2003 with Active Directory services (AD,DNS,DHCP)
• Experience on monitoring tools like HP SIM
• Got trained on ITIL and following ITIL(Change management, release management and
problem management etc) procedures
Education
• Bachelor of Engineering in Electronics & Telecommunications, 1998,North Maharastra
University, INDIA
Certifications
• Microsoft Certified System Engineer in Windows 2003
• ITIL V3
• Prince 2 Projects in a controlled environment
Work Authorization
• Permenant residency status
Experience
Computer Science Corporation Pvt Ltd India: 04/2006 – 09/2012
Senior System Administrator
Headquarters in Falls Church, Virginia, USA CSC have developed smart, technology enabled solutions to
solve our clients' toughest challenges, demonstrating a commitment to excellence and a passion for
exceeding expectations.
Responsibilities: Operations Support
• Windows Server 2000 / 2003 administrations:
o Windows 2000 & 2003 Servers deployment and Configuration utilizing HP & IBM hardware
o Managing Active directory, DNS and DHCP Servers
o Managing HW issues Vendor coordination
o Active Directory Services Managing Users & Other Resource objects
o Managing file and print servers
o Installation, configuration and support of IBM Blade servers
o 2nd and 3rd Level Support for all server issues
o Provide patching and upgrades for all servers on monthly schedule
o Provide 24 hour on call support on rotational basis
• Web Server Administration/Application support IIS 6.0 / IIS 7.0:
o Managing IIS 6.0 / IIS 7.0 Web servers and hosted web sites
o Planning and configuring new internal websites, creating virtual directories
o Deploying, renewing and Import & export of the SSL certificates
o Coordination with application development teams for issue troubleshooting
o Working on web server optimization and performance
Raghu Sharma
Unit 126, 9520 127th Street, Surrey, B.C. V3V 5H9
• Incident & Problem Management:
o Root cause analysis and fixing the Windows / IIS Web Server Related issues
o Tracking and documenting production support issues
o Working with HP Proliant, Dell and IBM servers and Blade servers, working with hardware team
to add/replace the faulty peripherals, upgrading the firmware software
o Creating, configuring and troubleshooting scheduled task
o Checking and fixing the permission issues
o Creating the documents and updating the documents of the projects
• VMware Server Administration:
o Managing Virtual Servers Virtual Infra Client & VMware ESXi Server
o Troubleshooting the VM machines using Virtual center and VMware Infrastructure client
o Creating and deploying templates
• Good understanding of SAN (Storage Area Network) and have hands on experience with
configuring from Windows server end, troubleshooting SAN connectivity issues with EMC Powerpath
and Emulex HBAnywhere tools
Notable Accomplishments
• Windows 2003 servers migration between Data centres
• Migration of task scheduler from Windows 2000 to Windows 2003
• Lotus notes migration from Windows 2000 to Windows 2003
IBM Global Services Pvt Ltd India: 03/2006 – 03/2006
Systems Operations Lead Specialist
IBM Global Services helps clients plan, implement and manage an efficient, resilient, flexible IT
infrastructure. Worked as a System administrator on Windows 2k/2k3 platforms
• Managing Windows 2000 Server Family products with Active Directory Integration
• DNS, WINS, Disk quota management in windows 2000 server
Reliance Communications Infrastructure Ltd India: 03/2004 – 04 2005
System Administrator
Reliance Communications Infrastructure Limited provides wireless multimedia and internet access
services. The company was incorporated in 1997 and is based in Mumbai, Maharashtra. As of September
8, 2006, Reliance Communications Infrastructure Limited operates as a subsidiary of Reliance
Communications Ltd.
Raghu Sharma
Unit 126, 9520 127th Street, Surrey, B.C. V3V 5H9
• Installing Internet Information Server 4.0 & 5.0 Configuring virtual directories and websites
• Installation and configuration of Windows NT/2000/2003 Servers
• System Administration with IIS, FTP and Proxy
• Managing Print servers and file servers
• Inventory Management Hardware / Software / Spares
Shree Balaji Security Services India: 04/2003 – 02/2004
System Administrator
• Responsible for providing support for advanced desktop related problems
• Creating users, grant permissions, applying new patches
• Managing of antivirus server and updating DAT
• Managing the print servers and file servers at client places
• Managing the network at client places
• Configuring the switch and assigning the IP to PCs on the network
CMS Computers Ltd India: 02/2001 – 04/2003
Customer Engineer
Founded in 1976, CMS Computers Ltd. started as Computer Maintenance and Services Company. Today CMS
Computers Limited operates as IT solutions & services company and is involved in technology solutions
consulting and services, business system integration and services for transport system, including road traffic
signals automation and intelligent transport management.
• Creating users, grant permissions
• Managing file server and printers
• Installation of software
• Administration of print servers and file servers
• Maintaining the LAN and sharing the Internet through proxy servers
• Maintaining LAN, printers and helping senior administrator
KLB Instruments Pvt Ltd India: 10/1998 – 01/2000
Marketing Engineer
• Marketing of Optical, Biomedical, and Microwave equipments of the World’s premier companies in this field.
Job involved techno commercial aspect
Technical Skills
Hardware HP Proliant and Blade servers. Dell Servers (PE 1950, 2650, 2850, 2950)
Intel based servers and desktops such as IBM, Compaq and HP . Compaq (Proliant 350/400/6000), IBM
Raghu Sharma
Unit 126, 9520 127th Street, Surrey, B.C. V3V 5H9
(Infinity 5000, Blade Centre H series).
Operating Systems Windows 2000/2003 servers, Windows 95/98/2000/XP
Network Install, Configure and troubleshoot LANs
Designing and Implementing TCP/IP Networks
Administering and Troubleshooting LAN Network
Internet Microsoft IIS 5.0 & 6.0
McAfee Antivirus and Norton
Internet Explorer 5.0 and 6.0 & Netscape 4.7
VNC and Radmin remote administration tool
Win proxy 3.0, Putty, Terminal services, MS Outlook 2000/2003, MS Outlook Express, IE
5.0/6.0,Netscape 4.7, Ms office 2003 (Excel, word, access and PowerPoint)
Certifications
MCSE2003, ITIL V3, Prince 2
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