Customer Service Sales

ERNEST W. GOODWYN

**** ******** *** • GLEN ALLEN, VA 23060

PHONE C: 804-***-**** H: 804-***-**** • E-MAIL ******.*******@*****.***

OBJECTIVE: To apply my extensive experience in sales and customer service in the area of client services by effectively listening and

resolving problems, meeting and exceeding goals, going the extra mile to assure tasks are done completely, being able to adapt to

diligently working independently or as a team player, and always being open to learning new things

SUMMARY OF QUALIFICATIONS

• Eight years of experience in customer service, sales, and customer relations

• Strong verbal and written skills

• Stellar problem-solving abilities

• Proficient experience with the Internet, Microsoft Windows XP & Office

• Motivated independent worker

• Goal-oriented team player

• Adaptability to change

• Willingness to learn

• 75 words per minute typing speed

RELEVANT EMPLOYMENT EXPERIENCE

08/2011 – 03/2012 Capital One Glen Allen, VA

Industry: Finance

Position: Fraud Coordinator

Duties:

• Assisted customer service reps with fraud alerts placed on accounts

• Requested documents from customer to verify identity

• Verified with customers transactions made on accounts

• Referred accounts with fraudulent activity to investigators

01/2011 – 05/2011 Wells Fargo Glen Allen, VA

Industry: Finance

Position: Phone Banker

Duties:

• Answered customers’ questions regarding their services

• Seized every opportunity to enhance their relationship with new products

• Consistently met daily metrics and monthly sales goals

• Went above and beyond to provide excellent customer service

10/2008 – 10/2010 Bank of America Richmond, VA

Industry: Finance

Position: Customer Service & Sales II

Duties:

• Assisted customers with inquires about their accounts

• Offered additional services and products to meet needs

• Consistently met daily metrics and monthly sales goals

• Used “right to act” to go above and beyond for customer satisfaction

8/2007 – 3/2008 World Access & Expeditors Intl. – AppleOne Employment Services Glen Allen, VA

Industry: Contract / Insurance / Import-Export

Position: World Access: Customer Service Rep – Expeditors: Ocean Export Agent

Duties:

• Two temporary three-month positions provided by AppleOne

• At World Access, assisted customers with travel insurance inquiries

• Wrote policies via PeopleSoft system

• Addressed matters concerning claim status

• At Expeditors, ensured timely distribution of invoices across the world on behalf of MeadWestVaco

• Used MS Excel to access and input invoice information

10/2006 – 8/2007 Anthem Blue Cross & Blue Shield Richmond, VA

Industry: Insurance

Position: Customer Care Representative

Duties:

• Resolved customer concerns regarding medical and prescription claims

• Researched claims for proper processing, forwarded to correct department for reprocessing if necessary

• Responded to benefits inquiries

• Coordinated with other companies to determine primary and secondary payment arrangements for those with

multiple policies

EDUCATION & CREDENTIALS

2010-present ECPI College of Technology Glen Allen, VA

BS Network Security

Expected graduation: October 2012

1997-2001 J. R. Tucker High School Richmond, VA

High School Diploma

Graduated with an advanced 23 credit diploma

• Server for Tripp’s Restaurant (March 2012 – present)

ADDITIONAL WORK EXPERIENCE

Banquet Server for Hermitage Country Club (June 2008 – August 2008)

• Customer Service Rep for Blockbuster Video (May 2003 – September 2005)

• Telemarketer for Sunterra Resorts (March 2003 – May 2003)

• Host and Server for TGI Friday’s (September 2001 – October 2001; September 2008 – January 2009)

REFERENCES PROVIDED UPON REQUEST

Contact this candidate