Customer Service Administrative Assistant

JULIA F. BARNES Email: *******@***.***

*** ************ *****, *******, ** 02767 Telephone: 508-***-****

OBJECTIVE: To obtain a position in a professional environment where my

experience, education and proficiency will allow me opportunity for growth.

PROFESSIONAL SKILLS

*Keyboarding (90 wpm) *Medical Terminology

*Power Point *Medical Office Procedures

*Office Machines *Meditech

*Database Management *General Office Procedures

*Bookkeeping *Accounts Receivable

*Accounts Payable *Photoshop *Microsoft

Excel *Microsoft Access

EDUCATION

Fisher College, New Bedford, MA Dean's List Student

Certificate - Web Site Design - January 2006

Fisher College, New Bedford, MA Dean's List

Student

Associates Degree - Computer Technology - June 2004

Kinyon-Campbell Business School, New Bedford, MA Dean's List

Student

Diploma--Medical Secretarial Program--September 1986

University of Massachusetts, North Dartmouth, MA

Completed 2 years of study in Psychology/Nursing

2 EMPLOYMENT HISTORY

Morton Hospital, Taunton, MA 2006-Present

Administrative Assistant Nursing Education Department

*Maintain nursing databases of approximately 650 nursing personnel

including all competency exams, tutorials and all in-services attended

as well as monitor renewal dates for CPR, PALS, BLS, ACLS, NRP and

all unit based competencies required by the State.

*Notify hospital Nurse Managers of any outstanding competencies for

their employees.

*Compile various data for Nurse Managers as requested.

*Prepare all documentation necessary for hospital orientation

*Maintain monthly Nursing calendar of all upcoming in-services and

programs

*Maintain registration book of all in-services and programs

*Maintain Google Calendar for all EMT/MA intern schedules

*Design various flyers for programs and in-services

*Coordinate all schedules for Student Intern rotations

*Maintain paper files of all Nurses orientation and ongoing education

Documentation

*Supervise all volunteers and interns for department

*Type correspondence for Nursing Educators

*Order supplies

New England Ropes, Fall River, MA

Customer Service Representative 2004-2006

* Receive customer orders via telephone, fax or email - Input all

orders on a timely basis

*Assign ship dates for orders based on production schedules and

inventory levels.

*Create part numbers as necessary for custom products

*Inform department managers of any issues or concerns from customers

that warrant their attention or approval.

*Maintain professional relationships with all customers

*Provide any additional documentation requested by customers regarding

certification or pro-forma invoices

*Provide tracking information when necessary

*Daily reports needed by production and scheduling

*Site maintenance of company website

*Daily filing of correspondence

City of New Bedford, Personnel Department, New Bedford, MA

Labor Records Clerk 1996-2002

*Process labor service applications; perform reference check; review

references for eligibility determination;

*Maintain tracking system of all applicant activities such as addition

of positions/qualifications; address changes,

Veterans status

*Maintain computerized records of all applicants active and non-active

*Input all positions by job codes

*Maintain card file on all applicants for quick reference

*Prepare and verify weekly payroll

*Type correspondence for Director and Benefits Administrator

*Type job descriptions for all City positions

*Monitor receipt of employee performance evaluations

*Place all ads for City positions in various newspapers/magazines

*Open daily mail and deliver to proper personnel

1 Cognosco, Inc., New Bedford, MA

Secretary/Fiscal Clerk 1993

*Provided secretarial support to Executive Director and all staff

members

*Answered telephones, prepared monthly bills, paid invoices and

stipends

*Edited clients= resumes, typed daily correspondence, maintained

inventory records

*Maintained computerized tracking system of account activities,

prepared bank transfers

Job Training and Employment Corporation (JTEC)

Secretary 1992-1993

*Performed various secretarial duties, maintained tracking system of

client activity

*Typed various documents for manager and counselors, maintained filing

system

*Covered switchboard and customer service as needed

Mayor's Office, New Bedford, MA

Administrative Assistant/Bookkeeper 1991-1992

*Performed secretarial and administrative duties for Mayor's Office

and Cable Agent

*Managed computerized bookkeeping system

*Handled James Arnold fund, screening potential recipients for

eligibility

*Prepared warrants, requisitions for payment, monthly account

reconciliation's

*Prepared Mayor's daily schedule and weekly payroll records

*Answered constituents' questions or provided referrals to proper

department or agency

*Prepared City Council papers and distributed to City Council members

*Coordinated Proclamations and Citations

*Prepared Official Press Releases and press packages

Mayor's Economic Development Office, New Bedford, MA

Administrative Assistant 1987-1991

*Served as Assistant Manager to Economic Development Corporation,

Revolving Loan Fund Program, Gateway Cities Program, and Downtown Loan

Pool

*Created and maintained computerized system of applicant files

*Attended all loan committee meetings and kept meeting minutes

*Attended all loan closings with corporation attorney

*Tracked all financial transactions with computerized accounting

system

*Followed up on loan applicants' records and completed monthly reports

REFERENCES

Excellent references will be furnished upon request

Contact this candidate