Tammy Powers
*** ******* ****** **., # ** - Florissant, MO 63031 abgpt2@r.postjobfree.com -
My career objective is to obtain a full-time secure position with a highly reputable company, where I can
contribute to the continued growth and success of the company.
WORK EXPERIENCE
Prior Authorization Representative
Express Scripts - St. Louis, MO - July 2013 to Present
Primary Responsibilities: Review requests from doctors and pharmacists to determine whether medication
coverage and prior authorization can be given by screening and reviewing requests based on benefit plan
coverage and clinical criteria; Provide information to clients, participants, pharmacists and doctors regarding
participants pharmacy benefit, drug coverage and provide accurate procedures for medication exceptions;
Facilitate resolution of drug coverage issues and pro-actively address, research and resolve issues while
maintaining accurate and complete documentation of all inquiries; Collaboratively work with other associates
and supervisors to ensure that patients are experiencing an exceptional customer service experience; Process
requests and responses for prior authorization utilizing Microsoft Access software; Communicate approval or
denial of requests; Prepare and send requests to internal and external medical directors and pharmacist for
coverage review; Communicate the approval or denial to the originator of the request; Provide inbound/
outbound calls to support the Prior Authorization and coverage review team, giving superior attention to the
resolution of customer issues.
Sales
Prudential McLaughlin - St. Louis, MO - March 2005 to December 2009
Primary Responsibilities: Acquired residential listings; negotiate the commission percentage rate; establish a
fair and accurate asking price for said property; make suggestions to clients as to how to prepare their
properties for sale; create an effective marketing plan and strategy; communicate to property owners/buyers
what documents are required to complete a successful sale; due diligence; act as a liaison between title
company, buyer, and inspectors to ensure a smooth and seamless transaction; collect and compile data for
closings; contract preparation; prepared correspondence and documents; proofing of correspondence,
contracts and documents.
Consumer Banking Specialist
PNC Bank - St. Louis, MO - May 2007 to October 2007
Primary Responsibilities: Acquire new customers, retention and renewal of current customers; Generate and
expand customer relationships through profiling, telephone consulting, and outside sales; Complete new
account setup's in a timely manner;
Professionally assisted with account reconciliation & researched account era's; Originate, build and process
consumer loans, including home equities; secure and unsecured loans; Consistently cross-sold bank services;
Traveled to businesses to introduce, promote, and sell National City's services and products; Managed a
pipeline; followed-up with customers to meet their needs and increase revenue; Successfully planned and
conducted on-site banking workshops.
Call Center Representative
Verizon Wireless - Chesterfield, MO - October 2003 to July 2006
Primary Responsibilities: Take inbound calls to assist customers with billing inquiries and disputes; Research
and resolve billing issues in a timely manner; Utilized computer software and programs to thoroughly provide
technical assistance with issues including cellular and wireless service, personal data assistants, and air cards
for laptop computers and internet access; Meticulously trained new employees; Sold cellular services and
accessories; Consistently provided exceptional customer service internally and externally.
EDUCATION
AA
St. Louis Community College - Florissant, MO
SKILLS
Microsoft suite/applications; Detailed oriented; Assertive; Financial acumen ; Proactive; Strong work ethic;
Excellent oral/written communication; Thorough and conscientious; Adaptable; Outstanding self- management
skills; Consultative selling; Expertise in areas of customer renewal, customer retention and customer
acquisition.