Customer Service Medical
Resume:
Krystal Froman
Spring TX 77389
713-***-**** Cell
Career Objective
To obtain an entry-level position with a fast paced office that has the option for flexible work schedules and an opportunity to use my
computer and customer service skills.
Qualifications
Ability to operate a 10-key calculator by touch (190 key strokes a minute).
Skills to operate a computer in an office setting using Microsoft Word, Excel, Access.
Efficiency to type 60 words a minute.
Outgoing and productive within an office to get the work done and on time. Pleasant and respectful mannerisms when dealing with
customers and co-workers. Fluent in American Sign Language.
150-hour Certified Nurses Aid training, Nurses Aid registry.
Education
H & R Block Tax certification class in progress. Des Moines Area Community College, 150 Nurses Aid training course, Associate in
Applied Science Degree (AAS), Medical Administrative Assistant. Medical Transcription Certification. Bachelors in Health
Administration from the University of Phoenix(BSHA) in progress. 7 Classes included:
Microsoft Office with Excel, Access, and Word.
Medical computer application. Advanced computer applications.
Medical Manager.
Medical Transcription I, II, and III.
Medical Terminology I, and II.
Human Body-Health and Disease.
Word Processing Skills Development II.
Medical Insurance and Billing.
Work Experience
April 2012 to Present
Customer Service Representative
United Airlines
900 Grand Plaza Dr
Houston TX 77067
Responsibilities include: Taking phone calls from customers wanting to book flights either on the web or over the phone. Explaining to
customers how to use the website and book their flights that way. Explaining to customers how to go into their mileage accounts and
view receipts for current, past, and future travel plans. Handling customer complaints so that there is one call resolution for most calls.
May 2007 to February 2008
Customer Service Representative
EDS
3600 Army Post Rd
Des Moines IA 50321
Responsibilities included: Taking orders for Guthy Renker products such as Proactiv, and Sheer Cover. It is my responsibility to maintain
customers accounts, schedule shipments and also to take payments by credit card.
October 2006 to February 2007
CCDI Certified Nurses Aid
Iowa Jewish Senior Life Center
900 Polk Blvd Des Moines IA
Certified Nurses Aid
CLC Norwalk
928 Sunset Blvd Norwalk IA 50211
Responsibilities include: While attending classes, I worked at various Nursing Aid jobs . I have listed a couple. Getting residents up for
breakfast, helping them put their clothes on for the day. Getting them down to the dinning room on time. Making their beds once they
were out of them. Feeding the residents that can no longer feed themselves. Helping them get back in bed after breakfast, lunch and
dinner and then getting them back up for lunch and dinner. Giving the residents showers on their specific shower day. Charting their day
down in the book for the nurses, i.e bm's, complaints on how the feel etc...
May 2005 to November 2005
Medical Transcriptionist
Wolfe Eye Clinic
6200 Westown Parkway West Des Moines IA 50265
Responsibilities include: Collecting patient charts from the different doctors. Transcribing what was dictated on the cassette tape, and
making sure that everything was spelled correctly and punctuation and grammar were correct.
December 2002 to May 2003
Dispensing Optician/Doctor Receptionist
Eye Mart Optical
5112 SE 14 Th. St Des Moines IA 50316
Responsibilities include: Helping customers to pick out their eyewear and or contacts. Showing customers how to insert and remove
contacts. Duties included: checking patients in and out of the Doctors office also checking and filing their insurance for them.
Skills:
Windows XP
Windows Vista
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Microsoft Access
Microsoft Outlook
I am also very good at navigating between screens and browsers and explaining to customers how to get from one spot to another so that
they can easily understand what I am saying easily find what they are looking for.
References upon request.
Contact this candidate