Medical Customer Service

ADRIA MICHAUD

*** ***** ****** ***, ********, FL 34715

Phone: 352-***-****

Email: ************@*****.***

CORE MEDICAL QUALIFICATIONS

Dynamic and motivated professional with extensive administrative and accounting experience, a proven track record of

success providing value-added solutions for clients and a robust medical education seeking career opportunities with a

winning healthcare organization.

• Strives to provide excellent patient support by ensuring complete customer satisfaction.

• Possesses superb organizational skills and an ability to implement company policies and procedures.

• Seamlessly integrates new business concepts without sacrificing quality.

• Skilled problem-solver with ability to anticipate problems and devise creative solutions.

• Adept at all front office functions and types 45 words per minutes.

CORE MEDICAL QUALIFICATIONS

Medical Terminology Government & Third-Party Payers Medical Office Procedures

Anatomy & Physiology Electronic Medical Records (EMR) Keyboarding & Word Processing

HIPAA Regulations Managed Care (HMO, PPO & POS) Medical Practice Management

Facility Billing Insurance Claim Billing & Systems

Reimbursement Systems Processing TRICARE Medicare Medicaid

Administrative Support Diagnosis Coding from Medical CPT-4 HCPCS ICD-9-CM

Records MOSS, MEDISOFT

Scheduling Appointments

E DUCATION

Ultimate Medical Academy – Tampa, FL Graduated- November 11, 2012

Medical Billing and Coding Diploma (3.82 GPA)

Skills Included: Anatomy and Physiology, Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim,

Health Care Settings, Health Care Payers, Procedure and Diagnosis Coding from Medical Records, Reimbursement

Systems, Facility Billing, Keyboarding, Word Processing, Medical Practice Management Systems and Life Skills for

Success.

PROFESSIONAL EXPERIENCE

HOMEMAKER 2004 – Present

Manage schedules and logistics for family. Balance priorities to create and implement budget .

CYPRESS RIDGE ELEMENTARY – CLERMONT, FL 2002 – 2004

ESE/GUIDANCE CLERK

• Answered phones, filed paper work, scheduled meetings, prepared spreadsheets, and input data.

• Maintained confidential information, files, typed documents and keyed daily worksheets into system.

• Printed accounts payable checks.

INSIGHT FINANCIAL – CLERMONT, FL 2001 – 2002

TELLER III

• Processed deposits, withdrawals, opened and closed accounts, answered phones and filed paper work.

• Received additional training in selling the bank's wide array of products.

• Conducted most daily transactions, maintaining the drawer balance of cash, checks and deposits.

• Accepted payments on credit cards, loans and utility bills.

BANK OF CENTRAL FLORIDA – ORLANDO, FL 1998 – 2001

CUSTOMER SERVICE REPRESENTATIVE/TELLER

• Opened and closed accounts, handled filing, answered phones, assisted with personal banking, started loan paper

work, conducted wire transfers for businesses and helped customers.

• Ensured that customers were assisted properly and that all their questions and concerns were addressed while

adhering to company guidelines and policies.

• Processed transactions quickly and without error while utilizing the computerized point of sale system to

complete both credit and cash transactions.

• Followed all policies as they related to data, procedures and cash handling.

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