Manager Customer Service
Resume:
Raymond B. Smith
Orland Park, IL *****
*******@*****.***
PROFILE
Effective transportation fleet manager with strong analytical, managerial
and leadership skills. Strengths include ability to determine proper
equipment usage and maintenance. Proven track record of limiting equipment
breakdowns and resulting downtime through proactive inspection and repairs.
Expertise in managing fleet and facilities with in house repair shops,
working with vendors and outside contractors and specing and servicing
warehouse equipment and totally automated conveyor systems .
PROFESSIONAL EXPERIENCE
WASTE MANAGEMENT, Chicago Illinois
District Fleet Manager
2009-2012
Managing a fleet of trucks and heavy equipment with a repair facility and
transfer station.
WASTE MANAGEMENT, Downers Grove Illinois
2008-2009
Field Support Manager, Fleet & Logistics
Effective leader with expertise in transportation fleet and facilities with
strong analytical, managerial and leadership skills. On site maintenance
audits in Illinois, Indiana, Kansas, Michigan and Missouri.
. Uncovered inaccurate performance records by implementing consistent
preventative maintenance procedures and goals.
. Identified training needs and provided guidelines for mechanics to
properly record maintenance records that reduced customer service
interruptions 80%.
. Effectively developed relationships with department managers to
implement DOT driver inspections, conduct inventory and purchasing
audits, and recommend proper truck specifications.
. Facilitated hands on training classes for truck drivers on topics such
as Pre-trip and Post-trip inspections that reduced mechanical
breakdowns.
Southern Wine & Spirits of Illinois, Bolingbrook, Illinois
1995-2007
Formerly Romano Bros. Beverage Company, Chicago, Illinois
Fleet and Facility Manager
Managed award winning fleet of 150 vehicles in addition to route vans,
medium and heavy duty straight trucks, tractor-trailers and warehouse
equipment. Purchased or leased all vehicles and warehouse handling
equipment and conveyor systems. Developed fleet and facility budgets.
Fleet
. Received award as one of the top 200 company fleets in Illinois by the
Illinois Trucking Association.
. Successfully transitioned fleet maintenance from a paper to an
automated system within two years.
. Converted parts inventory to a bar-coded, scanned system, resulting in
automatic assignment of equipment costs and replenishment.
. Effectively managed fleet and warehouse costs by consistently staying
under forecasted budgets.
. Established accident review board made up of managers and union
drivers, resulting in driver accountability, reducing accidents and
unnecessary insurance claims and improving DOT fleet ratings.
. Handled DOT compliance and equipment reviews with zero out-of-service
issues and downtime due to random roadside inspections.
Facility
. Researched, developed concept and design implemented and maintained
new automated conveyor sortation system for warehouse and distribution
facility.
. Serving as Warehouse Safety Board Manager, successfully trained 100%
of warehouse operators to meet OSHA compliance.
. Teamed with VP of Operations in the design of maintenance facility,
providing critical leadership after VP of Operations left the company
early in the process. Managed project to successful completion.
National Baking Company, Chicago, Illinois
1990-1995
A division of Metz Baking Company
Fleet Superintendent
Managed fleet operations of 100 plus vehicles, in addition to step van
route trucks, gas and diesel, and tractor-trailers. Purchased and budgeted
fleet operations and supervised vehicle repairs, driver training and
education. Lead safety council.
Coca-Cola Bottling Company of Chicago, Niles, Illinois
1979-1990
Lead Man: Journeyman Truck Mechanic
Repaired and maintained fleet vehicles that included light, medium and
heavy duty trucks. Maintained parts inventory, prepared preventative
maintenance schedules. Delegated daily workload to shop staff.
PROFESSIONAL DEVELOPMENT
Seminars: DOT, Safety, Management and Law
Extensive conveyor maintenance and design training
Certification as Union Journeyman Auto and Truck Mechanic
COMPUTER SKILLS
Excel, Power Point, Access, Word, Outlook Express
Compass Fleet Maintenance Program, Astiva Purchasing Program
ASSOCIATIONS
Illinois Trucking Association, Maintenance Safety Council Member, 1996 -
2002
Board of Directors, 1999 - 2000 and Member 1996 - 2002
Top 200 Fleet Managers 2000 & 2001
Member of Parts & Service Association (MPSA), 1995 - 2002
EDUCATION
South Suburban Community College, South Holland, Illinois
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