Engineer Customer Service

Donald E. Schend Jr.

**** ***** **. ( Oxford, OH 45056 ( ***.******@*****.*** 937-***-****

CAREER OBJECTIVES

. To utilize my experience in project and personnel management in an

Engineering or Project Management Position.

. To obtain a position where I can use my experience to drive excellent

customer service with project quality and profitability.

. Placement within, or working with, OEM and/or End User companies.

. To also utilize my technical skills in Fluid Power and Process

Systems.

PROFESSIONAL PROFILE

. Fluid Power Design, Process and Power Piping Systems, 28 years

experience

. Instrumentation, DAQ, Control Systems Integration, 18 years experience

. Significant Client/Vendor Experience, Excellent Customer Service, 22

years experience

. Persuasive Communicator and Business Manager, 14 years experience

. New Equipment Project Manager, 14 years experience

PROFESSIONAL EXPERIENCE

. VEOLIA WATER, Vandalia, OH, June 2011 - Present

Mechanical and Project Engineer, Team Lead Pump and Fluid Conditioning

Systems

Mechanical and Project Engineering: Managed and supervised all

production resources, budgets, and schedules necessary to support $15

million of new water treatment equipment refinery clients. Created,

reviewed and approved P&IDs, General Arrangement Drawings, Mechanical

and Instrumentation Materials Lists, Purchase Requisitions, and ECNs.

. BAUER INC, Bristol, CT, 2009 - June 2011

Project Engineer and Manager, Test Equipment, Aerospace

Project Management: Managed and supervised all production resources,

budgets, and schedules necessary to support $1.9 million of new

equipment. Developed a new target client relationship which generated

300-500k new business.

Mechanical Design: Responsible for review of project technical scope

as well as developing equipment capability matrices for determination

of system and instrumentation requirements. Also designed system

layouts, operator (HMU) interfaces, holding fixtures and tooling.

Equipment Check-out: Accountable for initial equipment set-up and

start-up, including system performance verification, troubleshooting

and debugging, instrumentation calibration and customer factory

demonstrations.

Field Start-up: Responsibilities included travel to customer facility

for installation of equipment, initial on-site equipment check-out,

field calibration, testing and customer training. Additionally

responsible for technical after market support.

Documentation: Organized and maintained all engineering drawings and

records for equipment, including design drawings, billing documents,

work orders, operating manuals and budget.

. POWER SYSTEMS INTERNATIONAL, Rockford, IL, 1998 - 2009

Engineering Manager, Custom Fluid Power and Process Equipment

Developed and maintained several new client relationships, building

customer confidence and proving integrity in technical follow through

and leadership. Provided management and oversight to all engineering,

manufacturing and production operations. Created company's business

model, engineering, and QA processes. Built and led and effective and

responsive manufacturing, sales, and service teams.

. PREVIOUS WORK EXPERIENCE

Assistant Engineering Manager, BARKER ROCKFORD COMPANY, 1996 -

1998

Design Engineer, THRALL PROCESS SERVICES, 1994 - 1996

Design Engineer, HYDRA-TECH SYSTEMS, 1992 - 1994

Field Service Engineer, SCHERER INDUSTRIAL CORPORATION, 1990 - 1992

Engineering Cadet, AMERICAN PRESIDENT LINES / EXXON CORPORATION /

KEYSTONE CORPORATION, 1985 - 1987

PROFESSIONAL EDUCATION AND CERTIFICATIONS

. Amcore Bank Small Business Management Certification, 2000

. NFPA Certified Fluid Power Specialist, 1997

. NFPA Certified Pneumatic Design Specialist, 1994

. U.S. Merchant Marine Academy, 1984-1988, Marine Engineering Systems

Design

. University of Minnesota, 1988-1990, Mechanical Engineering

. Certified Fluid Power Specialist/Engineer- 1995

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