Customer Service Manager
Resume:
RENEE RODNEY
New Orleans,La 70119
**********@***.***
OBJECTIVE: Seeking a challenging position to apply my
educational background,
Experience, and satisfy my career
path.
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WORK HISTORY
02/07 - Present IBERIABANK, New Orleans, LA
RELATIONSHIP BANKER
. Assists with dual and audit controls.
. Responsible for taking loan applications for
personal/retail consumer needs.
. Originate and close consumer loans.
. Open customer accounts such as CDs, Personal Checking
and Savings.
. Responsible for offering the teller line support.
. Cross-sells and makes referrals to generate new business
and additional services.
. Train employees for conversion of systems.
Originate transfers for payments and funds.
Provide exceptional customer service to internal and
external clients.
2006-2007 CASH MAGIC CASINO, Marrero LA
Cashier/Vault Auditor (Part-Time)
Provided customers with a range of services offered by
the Casino.
Originated transfers for payments.
Disbursed and received payments in the form of cash and
checks.
Insured the vault was maintained at the required limit as
well as perform weekly audits.
2006-2007 MEINEKE CAR CARE CENTER, Harvey LA
Secretary/Sales Representative
Demonstrated comprehensive knowledge of policies,
pertaining to the automotive industry.
Sold necessary services to customers.
Typed all correspondence, prepared and filed work
orders.
Provided administrative support to entire staff.
2003-2006 FAST PAYDAY LOANS, Harvey LA
Collection/ Sales Manager
. Provided financial support to the office manager,
handling matters of a confidential nature.
. Processed and expedited all collection actions for
delinquent accounts.
. Made field visits to delinquent customers.
. Set demographic areas for marketing.
2000-2003 LUTHERS BBQ RESTAURANT, Marrero LA
Head Cashier
. Collected payments in the form of cash, check or credit
card.
. Supervision of cashiers.
. Balanced main cash drawer daily.
. Customer service.
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EDUCATION
2008-2010 UNIVERSITY of PHOENIX
BS, Business Management
3.45 GPA
2002-2004 UNIVERSITY of NEW ORLEANS
Business Management
Skills
. Fast and eager learner and can adapt to working environment quickly
. Outstanding communication, presentation, and sales skills
. Strong ability in personnel interviewing, training, and motivating
. Skilled in organization and office procedures
. Ability to achieve immediate and long-term goals and meet operational
deadlines
COMPUTER/ OFFICE SYSTEM SKILLS
Horizon System
Wells Fargo Currency Exchange Operations
TT&L Operations
. Federal Reserve Bank Deposit Operations
. E- Funds Reporting
. MSI Connections
. EASE
. Jack Henry/AS 400
. Vertex
. E-App
. Microsoft Office (Word, Excel, PowerPoint)
(Can operate any system once trained)
References furnished upon request
Contact this candidate