MICHAEL J. BISHOP

**** ********* *****, *****, ** 83709 Cell: 208-***-**** abgpox@r.postjobfree.com

T RAINING & M ANAGEMENT PROFESSIONAL

Implementing & Improving Training Processes Building, Managing & Cultivating Top -Performing Teams

A dynamic, customer service and quality-focused manager with a recently completed MBA and more than 20 years of success

across industries including underwriting, sales and retail operations, transitioning to a role in training and human resources .

Highly transferable skills including recruiting and mentoring teams to achieve peak performance and productivity. Proven

operational leadership in building relationships, overseeing customer service and enabling new business development.

Comprehensive management skills from building an independent insurance business and having served as an underwriter .

Hands-on experience developing projections, tracking and monitoring performance and collaborating with vendors, partners

and third parties. Recognized as a key contributor to training and HR process implementation and improvement.

Able to blend superior communication and analytical capabilities spanning presentation development and delivery,

inventory and cash controls, calculating ROI and profitability, mitigating risks and ensuring regulatory compliance . Adept at

negotiation, communication and diplomacy in resolving conflicts internally and externally to produce optimal outcomes.

TRAINING, COACHING & MENTORSHIP TRAINING PROGRAM DEVELOPMENT PROCESS IMPROVEMENT PRESENTATION & PUBLIC SPEAKING

HR ADMINISTRATION OPERATIONS & MANAGEMENT NEGOTIATION RECRUITMENT & RETENTION RELATIONSHIP MANAGEMENT

PROBLEM SOLVING & ROOT CAUSE ANALYSIS ANALYSIS BUDGETING FORECASTING, PROJECTIONS & ROI REGULATORY COMPLIANCE

E DUCATION & T RAINING

MASTER OF BUSINESS ADMINISTRATION, Independence University, 18 month accelerated online program

Graduated Summa Cum Laude with a 4.0 GPA

BACHELOR OF ARTS (BUSINESS CONCENTRATION), The Evergreen State College, Olympia, WA – GPA 3.81

CERTIFICATION: Licensed in Life and Health & Property and Casualty Insurance

TECHNOLOGY SKILLS: Mac and PC platforms, Microsoft Office (including Word, Excel, Access and PowerPoint), ACT!, HTML

programming, multiple military and company-specific databases and applications

P ROFESSIONAL H ISTORY

Great West Casualty Company Meridian, ID January 2011 – Present

TRUCK UNDERWRITER III

Recruited to evaluate the profitability and business risk related to insuring individuals and fleets. Collaborate, educate and

build productive relationships with 30 agents across five agencies to assist in increasing overall profitability. Provide training,

mentorship and coaching to 45 associates nationally.

Selected to serve as one of 12 company Subject Matter Resources, as the specialist on agency sales calls.

Appointed to a panel focused on revising and improving the agent training program, which has shortened the training

period from six to four months and better prepared underwriters by incorporating more hands-on practice with a live

book of business.

Developed and posted agency visit guidelines on the corporate intranet, which has been standardized company -wide.

Successfully reduced agency loss ratio by 14% over 18 months in the largest book of business in the region (at $20M).

Trained as a Master Speaker, certified to deliver training for Continuing Education (CE) credits in 20 states.

American Family Life Assurance Company (AFLAC) Boise, ID August 2005 – December 2011

AGENT / DISTRICT SALES COORDINATOR

Managed all aspects of an independent insurance business with administration of a $350K district and supervision of eight

agents. Provided mentorship, training and coaching for new agents. Regularly presented to groups of up to 50 individuals.

Analyzed the needs of clients and their families to present the optimal solution. Assisted local business owners and human

resource professionals in providing and setting up value-added benefits for employees. Provided training and support in

establishing pre and post-tax payroll deductions. Coordinated billing processes between AFLAC and the client.

2

MICHAEL BISHOP

During the first year in business, ranked #3 in the State of Idaho (out of more than 60 agents) for sales.

Achieved “High Flyer” recognition each year for placing in the top 10% of agents statewide, generating more than

$100K.

State Farm, Inc. DuPont, WA August 2001 – July 2005

UNDERWRITING TEAM LEADER II

Promoted from leading a pod of three agents to reviewing the books of business for several agents throughout the state of

Alaska. Analyzed, documented, validated and ensured regulatory compliance with a focus on increasing agent profitability

while minimizing potential risk. Expanded role to include management of the commercial and fleet auto book of business of

six states, which entailed identifying trends, training agents on commercial auto risk assessment and assisting agents in

reconciling and resolving discrepancies.

Selected to serve as a member of the underwriting training team, responsible for identifying and implementing

technology solutions to improve underwriting effectiveness and creat ing the company’s first Underwriting Operations

Manual.

Recognized for building exceptionally strong and productive relationships with agents.

Played a key role in expanding the commercial auto business from one to two underwriters and three dedicated

assistants.

Appointed to serve on the emergency response team.

Washington State Patrol Tacoma, WA September 1999 – August 2001

COMMUNICATIONS OFFICER II

Served as the 911 dispatcher and primary liaison between civilians in need of assistance and State Patrol officers in Thurston

and Pierce counties. Received and routed calls covering all highway systems in the area including Interstate 5. Coordinated

with other state and local agencies including firefighters and local police departments as needed.

Promoted from Level I to Level II for exemplary performance in managing large quantities of information to serve

callers in the most rapid and efficient manner possible.

Kalama Services Johnson Atoll, AP February 1995 – September 1999

CLUBS MANAGER

Contracted with the U.S. Government to oversee three separate facilities on a remote island in the South Pacific, populated

by roughly 1,500 civilian and military personnel. Oversaw all operations of a convenience store, a fast food restaurant and

local bar as well as a small warehouse. Responsible for hiring, training a nd supervising up to 12 full-time employees and 30

part-time staff. Stocked and ordered supplies. Developed and delivered training programs to increase skills while fostering

greater team cohesion and collaboration.

Proposed and spearheaded a modernization effort which involved upgrading, repairing and repainting multiple

facilities to enhance the efficiency and aesthetics of the businesses, resulting in a larger customer base and increased

sales.

Implemented a measurement and inventory tracking system for the bar, reducing shrink and loss by up to 15%.

Significantly improved cash management by installing new registers and creating an accountability and reward

program for accuracy.

Enhanced the relationship between military and civilian agencies on the island.

M ILITARY S ERVICE

Idaho Air National Guard (USAF) 1988 – 1995

U.S. Coast Guard, Active Duty, Seattle, WA February 1983 – 1988

INVENTORY MANAGEMENT SPECIALIST IMAGERY INTERPRETATION TECHNICIAN STOREKEEPER

As an imagery interpretation technician, analyzed overhead imagery of enemy positions to determine the size and structure

of forces. As a storekeeper oversaw all aspects including inventory, stocking and monitoring supplies and managing overall

operations. Awarded Airman of the Quarter in 1993. Honor graduate from training programs.

Contact this candidate