Management Project

JOHN GAWLINSKI

*** ** ****** ****.

Boca Raton, FL 33432

954-***-**** (c)

*********@***.***

GENERAL PROFILE

Information Technology Executive with broad experience in Corporate Systems

Management, Enterprise Portfolio Management and Global Technology Support

in both the financial and automotive industries with tangible results in

quality improvements & expense reduction. Experience includes:

. Corporate Systems Development

. Production Technology Support

. Enterprise PMO & Governance

. IT Financial Management, Analysis & Forecasting

. Large-Scale Package Implementation & Data Integration

. Vendor Relationship, Contract & SLA Management

. Onshore & Offshore Resource Management

. Database & Data Management

. Audits of Internal & External Compliance

. Oversight of Competency Centers of Excellence

PROFESSIONAL EXPERIENCE

Citigroup Inc., Jacksonville, FL 2010 - 2012

SVP, Head of Solutions Development Technology Support

. Responsible for Production Support, Change Management, Incident

Management and Database Infrastructure Support for an application

portfolio of 135+ infrastructure, architecture, business management

tools and global applications.

. Developed and implemented the framework, governance, SLA's and

performance metrics reporting for on-boarding and consolidating

support from five development domains, managing a team 86 FTEs

and contractors.

. Defined the support requirements and staffing to create and deploy

global production support teams across locations including India,

Chile, Ireland, Great Britain, Hungary and the USA while identifing

opportunities for improved support efficiency.

. Collaborated with Infrastructure, Client, and Development groups on

the implementation processes to ensure smooth transition of technology

based business solutions from development into production and

operational support.

. Implemented a "Follow the Sun" support service model that followed

ITIL best practices servicing all Citigroup employees across 140

countries.

. Drove the selection and management of offshore resource vendors; work

with six vendors to source a pool of 44 support analysts and engineer

contractors.

. Overseen the Emergency Case Management role for 16 Solutions

Development teams to ensure timely response to Severity 1 and 2

outages, root cause analysis and the tracking of remediation efforts.

. Provided the oversight of Solution Development's Change and Release

Management process and approvals; conducted the review of two

disparate Release and Change Management processes to identify and

implement opportunities for standardization and consolidation.

JM FAMILY ENTERPRISES, Deerfield Beach, FL 1996 - 2009

VP, Corporate Systems & Enterprise Technology Development, Support & PMO

(2006 - 2009)

. Provided business analysis, design versus build technology

decisions, management of development projects and data

integration requirements for 46 Corporate departments across 6

business divisions.

. Managed production applications, infrastructure and technology support

for a client portfolio of 132 systems, 43 technologies delivering

system enhancements, and improving system availability with a Service

Oriented Architecture strategy.

. Drove the monthly spend analysis, IT annual financial budgeting and

forecasts for a $27 million client IT project and $8 million support

budget, $13 million Enterprise IT project budget and a $14 million

department operating budget.

. Developed and managed an Enterprise PMO which included governance,

reporting for project status, accounting and performance metrics.

. Responsible for presenting capital projects greater than 1$ million

dollars to Executive Capital Committee for funding approval.

. Developed and facilitated "Center of Excellence" programs enhancing

the effectiveness of the PMO Project Managers, Client Advocates,

Business Analysts and Development/Support.

. Collaborated with key business and IT leaders to develop and lead IT

strategies, build strong relationships with partners and vendors to

ensure long-term success.

. Provided direction, coaching and mentoring to direct reports and

staffs, identifying Technical vs. Management career progressions

across all IT competencies creating a culture of continuous

improvement.

AVP, Technology Support Services (2003 - 2005)

. Developed and implemented the framework, processes, SLA's and

performance reporting for an enterprise-wide technology shared

support service for four companies, directing 120 associates and

contractors in the five southeast states.

. Identified, tracked and reported on support quality and

efficiency opportunities to reduce support expense and increase

the delivery of system enhancements and to improved the

throughput of system changes requests.

. Managed a client IT support budget of $8 million providing health

& wellbeing support, incident management and introducing

innovations to reduce overall support expenses.

. Supported the implementation of an ITIL Service Management

Process, Configuration Management and Performance Reporting to

achieve a display of best practices maturity level.

. Provided senior leadership and direction in supporting the

consolidation of two data centers; complete the 96 test plans

within a four-hour window of opportunity for 58 applications

across five technology platforms.

Director, Data Resource Management (2001 - 2002)

. Developed and implement the organizational framework to centralize all

Data Resource Management services for development and support;

directed 42 associates in the implementation.

. Completed the initial installation of an enterprise Operation Data

Store implementing the first Customer Campaign Management data-mart.

. Provided centralized ongoing development resources and support for CRM

needs and Campaign Management.

Director, Database Administration & Year 2000 Readiness PMO (1996

- 2000)

. As Senior Project Director for the year 2000 millennium transition

project, estimated and managed a 12 million dollar project budget

leading an enterprise-wide Y2K project steering committee with

representation from every major IT service group, Business Unit, Legal

and Internal Auditing with responsibility for validation to all

external and downstream partners.

. Managed a team of DBAs for the development and support all databases

models for DB2 and SQL Server relational databases and drove the long-

term RDBMS strategy.

SMITH BARNEY, New York, NY 1991 - 1996

VP, Information Technology

. Held three senior management positions during this time; Y2K PMO,

Technology Planning and Online Services.

. As VP Y2K PMO, managed the Year 2000 Readiness Project, defined

and coordinated Y2K impact analysis, built an enterprise

inventory of application source code, transmission feeds and

electronic interfaces, distributed and third-party vendors and

products.

. As VP Technology Planning, managed four departments; Technology

Research & Planning, Corporate Mail Technology, Technology

Training and Publications with a combined staff of 29 and a

budget of $4.5 million. Defined technology standards for

commercially available software, pc's, servers and o/s software

providing enterprise-wide technology training. Developed

handbooks, published technology papers, constructed and managed

an internal evaluation lab; selected as member of PC Week's User

council.

. As VP Online Services, managed three departments: Corporate Data

Modeling, Database Administration and CICS Support, directing a

technical staff of 22 associates. Managed all logical and physical

designs of DB2, IDMS, VSAM and SYBASE databases, 200 CICS regions,

implementing a corporate data repository, and Database Data

Development Life Cycle.

SHEARSON LEHMAN BROTHERS, New York, NY 1986 - 1991

VP, Data Access Systems

. Managed a team of database administrators responsible for the logical

and physical designs of all IDMS and DB2 relational databases

providing administration functions, enforcement of naming standards,

support of the data dictionary and implemented databases.

. Defined and implemented a strategy to convert IDMS databases to DB2;

negotiated the selection of a DBA DB2 toolkit for both administration

and performance monitoring products.

. Authored "IBM DB2 Benchmark Results" performance white paper at the

request of IBM for demonstrating high volume throughput capabilities

of DB2.

EDUCATION

Pace University

BBA Management Information Systems

Certificate of Achievement in Computer Science

New York University

Certificate Program in Communication Skills

Member of South Florida Chapter of the Project Management

Institute

Member of South Florida Technology Alliance

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