Customer Service Manager

Syed.Reeyaz Ahmed(Aslam)

*-**-** ***** ******* • Dairy farm, Rajendranagar Hyd •

Cell: +91-916*******.(+973-******** **********@*****.***

Passport no-G2574699

Objective: Seek the Position of Hotel Asst-Executive housekeeper/Senior Supervisor

SUMMARY: Highly knowledgeable and skillful Hotel Housekeeping Manager with great experience in

taking overall responsibility for managing the housekeeping operations of hotels to ensure product

quality standards are met and that optimum service is provided to guests.

Summary of Qualifications

• More than six years experience.

• Good leadership skills

• Thorough knowledge of methods of cleaning rooms

• Great knowledge of the proper use and storage of cleaning chemicals.

• Considerable knowledge of such equipment as vacuums, commercial washers and

dryers.

• In-depth ability to select, train, evaluate, motivate and discipline as needed.

• Strong working knowledge of all Housekeeping administrative functions to include scheduling,

status, payroll and other clerical areas.

• Knowledge of maintenance of rooms, bathroom as well as cleaning them keeps company's

standards.

• Great working knowledge of material control to include purchasing requisitioning of

departmental supplies.

• Considerable computer software knowledge to include Word and Excel.

• Excellent guest service & communication skills

• In-depth ability to speak, write, read and understand English, Hindi & telugu.

Professional Experience

DRAGON HOTEL&RESORT

Housekeeping executive(Amwaj isand)

March2012 to till date

( Bahrain)

• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry

out their respective job duties.

• Control expenses within all areas of housekeeping.

• Participate in the preparation of the annual departmental operating budget and financial plans

which support the overall objectives of the hotel.

• Establish par levels for supplies and equipment.

• Promote teamwork and quality service through daily communication and coordination with other

departments.

• Assist with deep cleaning projects and assist housekeeping staff during unanticipated rush

periods.

• Assumed overall control and responsibility or all Housekeeping Department

• Inspected guest rooms to ensure the highest cleaning standards are met.

• Provided counseling and supported team members in meeting their responsibilities and becoming

part of the team. .

• Attended management meetings. .

• Motivated employees to provide superior customer service to guests.

• Monitored job performance daily.

• Met the attendance guidelines of the job and adhered to departmental and company policies.

• Monitored the day-to-day operations of scheduling functions understanding labor standards.

• Checked rooms inventory, assigned rooms to housekeeping staff.

• Inspected rooms and public areas thorough throughout entire hotel.

• Completed reports, verified status reports, reported status of all assigned rooms to Front Desk and

inputted into automated computer system.

• Assisted Housekeeping Manager in completing payroll edits, created weekly schedules for

Housekeeping staff according to forecasted hotel occupancy.

• Trained the HK attendants consistently.

• Ensured timely change of upholstery, uniforms, polishing, tapestry, noble, etc.

• Ensured cleaning was carried out according to the schedule.

• Ensured highest productivity and efficiency in Housekeeping operations.

• Managed Lost & Found program and Key Control Program.

• Ensured stock rooms and carts were maintained with sufficient supplies.

• Assisted Housekeeping Manager with guest supply ordering, inventory, and monthly linen

inventory.

• Promoted team member empowerment and loyalty.

• Provided excellent customer service (internal and external), and maintained good knowledge of

hotel services, operations, local area & attractions, etc.

• Solved guest problems to exceed customer expectations, and effectively managed guest and team

member issues and incidents (including injuries, accidents, emergency response, proper handling

of situations involving bodily fluids, etc.).

• Coached, counseled, motivated and maintained high employee morale, positive relations with the

Housekeeping staff. .

• Communicated effectively with Maintenance staff to ensure timely repair and maintenance

throughout entire hotel.

• Communicated effectively with all hotel departments for all guest and operational needs.

• Ensured highest standards of cleanliness and quality, maintained high scores in guest surveys and

regular company inspections.

Katritya hotel & tower

Housekeeping Sr.Supervisor

(2009 to 2012)

Ebony boutique hotel -banjara hills road no.2 (2006 –2009)

Housekeeping supervisor

Annapurna. Hyderabad (2004-2005)

(Tr.Housekeeping Supervisor )

Education :

10 + 2

HOTEL MANAGEMENT

Computer knowledge

Ms Office, word, excel, internet explorer, graphic designing, account package

Declaration

I am confident that I shall strive and succeed in the position applied to the satisfaction of my superiors

and justice entrusted on me.

Given an opportunity to work in your esteem organization. I assure that I will be a value to your

organization and turn in to an asset in time.

Date: Yours Truly

Syed Reeyaz Ahmed

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