Customer Service Medical Assistant

SANDRA RODRIGUEZ, RMA

*** *.*. *** *******, Cape Coral, FL 33991 239-***-****

***********@*****.***

OBJECTIVE:

Seeking a career opportunity as a Registered Medical Assistant utilizing my educational foundation, skills

and abilities in patient care and office administration

EDUCATION:

• Associate Degree of Science in Medical Assisting

June 2012, GPA: 4.00, Dean’s List, Honor Society – Keiser University, Fort Myers, FL

Certified by AMT (American Medical Technologist) as a Registered Medical Assistant

• Nursing Assistant

October 2000 – Manatee Technical Institute, Bradenton, FL

• Bachelor’s Degree in Secretarial Sciences

May 1983 – University of the Sacred Heart, San Juan, PR

RELEVANT SKILLS:

• Bilingual; speak, read, and write English and Spanish

• Take Patient History and Vital Signs

• Perform 12-lead EKG’s

• Lab safety and collection/ Finger sticks/ Venipuncture

• Administer and Dispense medications/ Injections

• Current CPR Certification/ HIPAA Certification

• Excellent customer service and interpersonal communication skills

• Ability to interact well with people from diverse cultures and backgrounds

• Administrative Procedures/Bookkeeping/ Data Entry/Knowledge of Medical Terminology

WORK EXPERIENCE:

Medical Assistant

August 2012 – October 2012 (Temporary position): Comprehensive OB-GYN, Coral Springs, FL

• Obtained patient history, checked weight and vital signs, and documented in the patient’s chart

• Placed patient in exam room and prepared for physician in a timely manner

• Assisted physician with pelvic exams, Pap test, Cervical Biopsy, Colposcopy and Cryosurgery

• Performed phlebotomy skills and urine pregnancy tests/ Administered injections

• Collected and processed lab specimens/ Sent outside labs to appropriate facility

• Cleaned and prepared exam rooms, and restocked supplies/ Filed medical records

Medical Assistant Externship

February 2012 – April 2012 (320 hours): Florida Heart Associates, Fort Myers, FL

• Measured vital signs, weight and height/ Placed patients in rooms

• Updated patient history and medications list, and documented in the patient’s EMR

• Performed EKG’s / Assisted in preparing patients for Stress Test

• Prepared and maintained patients care areas

Continue: SANDRA

RODRIGUEZ, RMA

Cashier / Customer Service

September 2010 – July 2012: Wal-Mart Neighborhood Market, Cape Coral, FL

• Responsible for maintaining outstanding customer service as per company standard

• Performed cash register operations, processed sales quickly, accurately and efficiently

• Work involved extensive cash handling and contact with the public

Customer Service Representative

March 2005 – July 2007: City of Cape Coral Fire Department, Cape Coral, FL

• Provided public assistance via telephone and in person, completing forms and applications

• Processed and issued various type of permits, explained policy and procedures, and researched

information/ Set-up, organized, and maintained record systems

• Provided clerical support and administrative functions to the Battalion Chief, Lieutenant and Fire

Inspectors/ Used various types of office automation equipment and software

• Performed daily accounting task, data entry, and scheduled fire inspections

Data entry Clerk

February 2001 – November 2003: Mastec, Fort Myers, FL

• Processed a high volume of data entry, on a daily basis, to obtain complete and accurate billing

information/ Answered incoming calls/ Filed documents

• Assisted with weekly payroll activities, processed payroll for up to 120 employees

Nursing Assistant

June 2000 – December 2000: Coral Trace Rehab Center, Cape Coral, FL

• Assisted patients with feeding, personal hygiene, bathing, dressing and in ambulating

• Took and recorded vital signs, weights and I & O/ Changed bed linens

Patient Registration/ Admitting Representative

May 1994 – August 1998: South Miami Hospital (Women Center/ Outpatient Dept. / ER), Miami, FL

• Greeted patients and visitors, coordinated patients flow and reported problems

• Registered patients for outpatient procedures, emergency treatment, and/or admission

• Obtained and entered patient demographics and insurance information at the time of registration/

Informed the patient and family members of all necessary policy and procedures

• Verified insurance, and obtained authorization for medical treatment/ Prepared patients charts

• Explained financial obligations, and collected co-payments / Prepared and verified daily deposits

VOLUNTEER EXPERIENCE:

February 2009 – July 2010: Cape Coral Hospital (NPCU), Cape Coral, FL

• Assisted with answering call lights, changed bed linens, served and collected food trays

• Checked drawers, and restocked linens and medical supplies in patient’s rooms

June 2004 – April 2005: VA Medical Clinic, Fort Myers, FL

• Assisted with clerical support in the Radiology Department, Fee Basis, and Patient Enrollment

• Filed medical records and x-ray films

August 1999 – Present: Member of the Community Emergency Response Team (CERT), Cape Coral, FL

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