Customer Service Management Software
Resume:
Sarah Burgess
**** ****** ***** **** *********, VA 24426 Phone: 540-***-**** *********@*****.***
Experience
September 2012 to Present
Wells Fargo Roanoke, VA
Wells Fargo & Company is a diversified financial services company providing banking, insurance,
investments, mortgage, and consumer and commercial finance through more than 9,000 stores and more
than 12,000 ATMs and the Internet (wellsfargo.com) across North America and internationally.
Phone Banker
Clerical, using CIV, softphone
Balancing account information
Customer service
Ensuring customer request are fulfilled, and maintain confidentiality of customers
information
The Greenbrier – White Sulphur Springs, WV 2010 to 2012
National Historic landmark resort 710 rooms, including 33 suites and 96 guest and estate houses. The Greenbrier has
10 lobbies, 40+ meeting rooms and a complete conference center facility.
Guest Service Agent
Greet guests, answer questions, provide directions, and address general guest needs
Process guest reservations, registrations, payments, and departures accurately and efficiently
Ensure guest requests are fulfilled, maintaining confidentiality for high profile guests
Balance all cash, check, and credit card payments at end of shift
Perform clerical duties using MS Word, MS Excel, and Opera Hotel Management software application
Charles P. Jones Memorial Library – Covington, VA 2007 to 2010
Librarian Assistant
Taught patrons to use library computers to set up email, conduct online searches, pay bills online, and more
Assisted with children’s reading program, helping children to look up books and develop a love of reading
Performed clerical duties including organizing, filing, sorting, and answering phones
The Homestead Resort– Hot Springs, VA 2007 to 2010
Historic hotel recognized as one of the world’s finest golf and spa destinations steeped in history and Southern
hospitality.
Childcare Provider
Care for children of hotel guests ranging in age from infant to teen
Supervised children at meals and during participation in resort activities
Frequently requested to care for children of returning guests
Alleghany Highlands YMCA – Covington, VA 1998 to 2007
Charitable organization committed to helping people from all walks of life achieve their goals and reach for their dreams
through programs that build healthy spirit, mind and body.
Childcare Provider and Bus Driver, 2003 2007
Care for children of patrons
Lead children in organized activities
Transport children to and from offsite activities
Swim Instructor, Life Guard, and Front Desk Attendant, 1998 2006
Responsible for swimmer safety; trained in CPR and first aid
Taught swim lessons to children
Assisted patrons with registration, directions, and program information
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Mountain Book Company – Convington, VA 2003 to 2005
Clerk
Assisted customers in locating and selecting merchandise
Handled cash and credit card payments and reconciled register drawer at end of shift
Monitored inventory and ordered products
Education
Dabney S. Lancaster Community College– Clifton Forge, VA
Associate of Applied Science, Administration of Justice, 2010
Certificate in Law Enforcement
Certificate in Forensics
Old Dominion University currently enrolled in a bachelors program for Human Services and plan to continue on
with the master’s program in counseling
Activities/Achievements
President Administration of Justice Club at Dabney S. Lancaster Community College, 2009 and 2010
Vice President Administration of Justice Club at Dabney S. Lancaster Community College, 2008
NRA certified firearms operator
Campaign staffer for Governor George Allen’s gubernatorial campaign
Spoke to VA House of Representatives on behalf of the Board of People with Disabilities
References
Gary L. Boyer, Sr., MS, CLET, PI
Associate Professor / Program Head
Administration of Justice Program
DABNEY S. LANCASTER COMMUNITY COLLEGE
Office: 540-***-****
e mail: *********@*****.***
Anne M. Dean
110 Maple Ln, Covington, VA 24426
Libby Pazdera
121 Maple Ln, Covington, VA 24426
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