Customer Service Manager

ODEIDA C. PIMENTEL

Cell Phone: 860-***-****

************@*******.***

Experience:

Customer Service Representative at Aon Hewitt (Apple One and Randstad Agency), at

Sep 2012 – Present

The Woodlands, TX: Assisting customers in English and Spanish in a Call Center

environment for their Annual Enrollment for Benefits, Ongoing support for Question,

doubts, request on active, Retired, terminated and Cobra employees.

Customer Service Associate at JCPenney at Willowbrook Mall, Houston and The

Aug 2012 – Present

Woodlands Mall, TX. Working at the Misses Department with check out, account

opening, zoning, recovering and any other assistance required for the position.

Customer Service Associate at JCPenney, Torrington, Ct.: Assisting customers in the

Nov 2010 – Aug 2012

store, providing all necessary request concerning prices, sales, refund, exchange, credit

card enrollment and product’s knowledge.

Inside Sales Call Center at The Hartford, Windsor, Ct. Taking inbound phone calls

May 2012 Jun 2012

from AARP member requesting insurance to meet their homeowner and automobile

insurance needs.

Assistant Store Manager at Rent A Center, Torrington, Ct.: Sales, Payments,

Nov 2010 – May 2012

Collections, Telemarketing, Inventory, Receiving, if is needed loading merchandise,

delivering and any other responsibility related with the position.

Customer Service at Nine Main Bakery, New Preston, Ct . Assisting customer with

Sep 2010 – Oct 2010

their deli needs, barista, food serving, register, phone orders and any other request related

to the position.

Jun 2006 Aug 2010 Barista and Customer Service at Marty’s Cafe & Gallery, Washington Depot, Ct.

Responsible for preparing all special drinks (Cappuccino, latte, mocalatte, hot chocolate)

and any other request made from customers. I was also in charge of requesting the Coffee

and Milk orders to suppliers and assisting in any other issue related to the business.

Bilingual Administrative Assistant at Narroflex Dominicana, San Isidro Industrial

Oct 2005 Dec 2005

Zone. Assisting on inventory, customer orders, clerical, shipping documentation,

travelling arrangements, customer’s inquiries and complaints, keeping constant

communication with their main office located in Canada.

Zone Manager at Avon Dominicana, Haina Industrial zone, D. R. Recruiting Avon

Apr 2005 Jul 2005

seller on each campaign, organizing meetings, submitting orders, processing returns and

exchange from sellers, training and showing new campaign’s products and working to

achieve Zone goal assigned by the District manager.

Trip to New York (Family matters)

Sep 2005 Dec 2005

Dec 2000 Aug 2004 Administrative Manager of Via France Celular, S. A., Santo Domingo, Dominican

Republic (Authorized Telecommunication Dealer): Responsible of all management

subjects including Goals achievements, monthly objectives establishment for Point of

Sales, special offers coordination, direct and constant Supervision of all personnel in

different stores and at the main office. I also worked interviewing and recruiting new

personnel for the stores.

Apr 2000 Aug 2000 Secretary Assistant at CABRAL, DIAZ & ALBURQUERQUE, Santo Domingo,

Dominican Republic (Attorneys): Responsible for assisting in the preparation of any

legal papers (contracts, opinions, etc) that might be required by some of the lawyers.

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Oct 1999 Mar 2000 Purchasing & Material Management Assistan at TONKA FOOTWEAR, San Isidro Free

Zone in Santo Domingo, Dominican Republic (MINNETONKA MOCCASIN):

Responsible for assisting the Purchasing and Materials Manager on national and

international quotations, Purchasing Orders, Receiving, pending invoices. I also kept a

constant communication with their suppliers. At the beginning I worked as Bilingual

Secretary of the Project Director, creating procedures and specification sheets for new

styles.

Apr 1994 Jan 1999 Plant Manager Administrative Assistant in SPARTAN SHOE, which is one of the

Caribbean Factories of WOLVERINE WORLD WIDE, located in Dominican Republic:

Responsible for preparing daily plant work in process. Also I actively worked

coordinating and planning Supervisors and Staff meetings in or out of the company. I

was sent twice for a five days training in their main office and Bottoming plants located

in Grand Rapids, Big Rapids, Rockford, & Kirksville Missouri. Always keeping constant

communication with these offices besides of others located in Costa Rica, Puerto Rico &

Mexico. Direct participation on Physical Inventories every six months. During the time I

spent working in the company, I also worked on the Implementation of the Statistical

Process Control (SPC) choosing the critical operations on the plant.

Sep 1993 Mar 1994

Executive Bilingual Secretary of the Plant Manager at P.A.D. of Panama, San Pedro

de Macoris, Dominican Republic (Jewelry Company): Responsible for all secretarial

duties required by the Plant Manager.

Feb 1993 Apr 1993

Internship as Executive Bilingual Secretary at the Repairing Technical Center of

CODETEL, a Dominican Telephone Company.

1990

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Assistant of the Comptrollership at “Metro Hotel & Marina”, Juan Dolio, Dominican

Republic: Assisting the Comptroller secretary, Purchasing, Accounting, Payable

Accounts, Food & Beverages Manager.

Education:

Bachelor Degree in Business Administration at the Universidad Central del Este

(UCE), San Pedro de Macoris, Dominican Republic. (Graduated Cum Laude in 2000)

Two years Studies of Executive Bilingual Secretary at the “Luis Muñoz Rivera

School”, Santo Domingo, Dominican Republic.

High School Diploma on Sciences and Letters at “Colegio Cristo Rey”, San Pedro de

Macorís, Dominican Republic.

Languages: Proficient in English & Spanish. In 1990 I went to Oxford, London to study and

improve my English through a study program organized by the Boston Institute in which I

stayed with an England family, learning their cultures and pronunciation and taking

classes at a local school.

Courses: Window, Excel, Power Point, Word, Work Perfect, Lotus, Sales Direction, Congress of

Marketing & Sales, Total Quality, Leadership, Management on Quality Control, Basic

Statistic for Quality Control, Production, Effective Communication, Serv. Safe

Certification required by the Health Department, trained in programs like Citrix, Lotus

Notes, Sametime, CSPro.

Personal

References: Submitted on Request.

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