Customer Service Quality Assurance

Courtney D. Bell

*** *. ******* **** **. Columbus, IN. 47201 812-***-****

************@*****.***

WORK EXPERIENCE

*/**-******* *** ****** Edinburgh, IN.

Supervisor

. Maintain integrity of inventory

. Coach, motivate, and train associates in all aspects of the business

. Superior customer service

3/11-10/11 MEDTECH COLLEGE Greenwood, IN.

Admissions Representative/Recruiter

Recruiter for programs in Medical Assisting, Medical Lab Technician, and

Medical Billing & Coding.

. Trained new hires on Campus Vue student database

. Conducting extensive follow up throughout enrollment process

. Building relationships with students and families

4/09-3/11 THE ART INSTITUTE OF INDIANAPOLIS Indianapolis, IN.

Assistant Director of Admissions/Recruiter

Recruiter for all programs including Interior Design, Fashion, Graphic

Design, Culinary, Photography, Media Arts & Animation, and Interactive

Media.

. Maintained 71% appointment show rate (#1 in office)

. Achieved an average of 150% of enrollment goal per class start.

. Selected as member of elite high school recruiting team

. Conducting extensive follow up throughout enrollment process

9/08-12/08 EXPRESS EMPLOYMENT PROFESSIONALS Greenwood, IN.

Employment Specialist/Recruiter

Advised associates on resume structure, interview conduct, and work place

policies and procedures.

. Cold calling, leading to revenue producing leads for the company

. Created ads for recruitment on Careerbuilder.com and WorkForceOne.com

. Partnered with client companies to ensure candidates were qualified for

hire

2/05-9/08 SMITHVILLE TELEPHONE CO. Ellettsville, IN.

Marketing/Project Coordinator

Directed marketing and customer service efforts via tradeshows and county

festivals with face to face contact with customers.

. Led signage initiative for company pay phones throughout the service

area.

. Negotiated contracts and maintained relationships with vendors.

. Balanced Marketing budget of over $200K

. Assist graphic design department with advertisements and publications.

7/03-2/05 DOREL JUVENILE GROUP, Columbus, IN

International Marketing Coordinator

Direct contact for sales force in Canada and the US in the car seat

division.

. Worked Closely with Quality Assurance Department on issues with

standards, instructions, and labels for Canadian Child Restraint Systems.

. Aided in the development of a new child restraint system that was sold in

the US and Canada

Marketing Project Coordinator

Developed new product for car seat line. Managed all national product

shows.

. Aided in the development and managed databases for the sales force to

capture the features and benefits of company products.

. Directed product development by analyzing current products and competitor

products to identify new opportunities.

. Worked cross functionally with all departments on the manufacturing

floor.

11/02-7/03 ADECCO TECHNICAL, Columbus, IN.

Research Associate

Managed research and assisted 20 offices nationwide by populating company

database with quality candidates for future hire.

. Responsible for the successful placement of candidates.

. Interviewed potential candidates and screened references

EDUCATION

INDIANA UNIVERSITY, Bloomington, IN (1999-2002)

Bachelor of Science in Management

UNIVERSITY OF MISSOURI, Columbia, MO (1997-1999)

ACTIVITIES

Indiana University

. 1999-2002 Scholarship member and letter winner of the Indiana University,

Big 10 Champion Track & Field and

Cross-Country teams

University of Missouri

. 1997-99 Scholarship member and letter winner of the University of

Missouri Cross-Country and Track & Field teams

PC EXPERTISE

Proficient in Microsoft Word, Lotus Notes, Outlook, Excel, PowerPoint, &

CampusVue Database. Familiar with Access database construction and

Photoshop CS2 and CS3

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