Customer Service High School

Robert Wholaver

** ****** ***** ************ ** *7368

Phone:717-***-**** Email: ***************@*****.***

Summary

. Skilled in qualitative and quantitative data analysis, extensive

knowledge of the social structures of individuals, and the criminal

justice system due to my course studies in Sociology and Criminology

at Millersville University.

. Adaptable social services professional skilled in intakes and

assessments, crisis intervention and comprehensive case management.

. Goal oriented professional focused on safety and security management,

as well as asset recovery. Skilled in problem solving and conflict

resolution.

. Due to my educational background, well-versed in criminal law and

criminology. Vast background in court testimony, field supervision and

statistical analysis.

Highlights

. Ability to maintain accurate records

. Able to work independently and as a team member

. Aware of legal and ethical standards

. Excellent relationship building skills

. Excellent writing and critical thinking skills

. Motivated self-starter

. Community service programs

. Time management

. Problem solving expertise

. Motivational

. First Aid certified

. Juvenile diversion programs

. Corrections experience

. Field supervision

Experience

Detention Youth Care Worker

January 2012 to Current

Youth Intervention Center - 717-***-****

. 235 Circle Ave Lancaster, PA 17602

. Youth Care Workers are responsible for the direct daily care and

supervision of the youth detained in the facility. This position is

expected to exert a positive influence over detained youth through

daily interaction.

Driver/Vehicle Services Agent

July 2010 to January 2012

Enterprise Rent-A-Car - 717-***-****

. 2010 Columbia Ave. Lancaster, PA 17605

. The Driver position is responsible for delivering vehicles safely and

timely to the appropriate destination(s) while giving helpful,

courteous and professional customer service, and providing rides both

to and from the branch.

Refrigeration Warehouse Picker

May 2008 to January 2010

Turkey Hill Dairy - 717-***-****

. 2601 River Road Conestoga, PA 17516

. Responsible for packing the product in the different packing

methods and making sure that the product is stored properly, the

orders are picked correctly and trucks are out on time.

Education

Columbia Junior/Senior High School, 2007

901 Ironville Pike Columbia, PA 17512

High School Diploma

Millersville University, 2012

1 South George Street Millersville, PA 17551

Sociology/Criminology Bachelors Degree

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