Project Manager Management

Clive Huckins, PMP

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DIRECTOR of IT

* ****** ******* & portfolio management skills – focused on strategic goals, attention to detail and delivering results

2 Partner with the business – problem solver aligning business strategy with IT, delivering the enterprise vision

3 Change Leader – plans, executes & manages risk to ensure smooth business process change transitions

4 Communicator & facilitator – engages, involves & influences stakeholders at all levels to ensure success

5 Inspirer and coach – team-building maximizer who energizes teams, creates collaboration and motivates teamwork

6 Innovator – driven to improve business results through new ideas, technologies, methodologies and best practices

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CEVA LOGISTICS (formerly EGL) 2011-

Houston, TX

Present

This €6.9 billion revenue company is one the world’s leading logistics and supply chain companies with services across 170

countries with over 1200 sites - customers include Dell, Procter & Gamble, the DoD and Harley Davidson.

SENIOR PROJECT MANAGER

Independent consultant working within structured Global PMO to deliver multiple key projects as part of CEVA’s top 2 global

strategic programs (UNO and Global Ocean Strategic Priority). Managing Applications and Infrastructure delivery across

Americas, EMEA and Asia Pacific to support enterprise wide business process change.

• Adhered to standard project management processes, producing all required control documents including scope

definition, project schedule, action/decision/risk & issue log, budget tracker, status reports and change control log.

• Influenced and managed key resources in a global matrix structure to ensure delivery of project objectives and

customer needs.

• Managed the coordination of 3rd party suppliers and internal supply resources to ensure appropriate delivery of

services to individual project and operational needs.

• Published balanced scorecard to stakeholders and leadership teams providing high level project status and visibility to

activities that align with strategic initiatives.

• Responsible for management of critical project components including project integration, scope, time, cost, quality,

human resource, communications, risk and change management through all phases of the project life cycle.

DYONYX LP 2008-2011

Houston, TX

DYONYX is a privately held information technology outsource and consulting firm founded in 1996 and recognized as one of

America’s fastest growing private companies by Inc. Magazine.

HOSTING SERVICES MANAGER & PROJECT/IMPLEMENTATION MANAGER

• Directed 3rd level engineers supporting major global corporations 24/7 with SLAs and event monitoring (SolarWinds)

including El Paso Electric. Led NOC and implementation teams employing virtualization (VMware) to transition clients to

3rd party data centers under a hosted or outsourced IT model.

• Leveraged proven track record and experience providing project management skills to effectively and efficiently deliver

results on time and within defined budget parameters for key clients including the City of Houston and Harris County.

Responsibilities included project schedule, financials and deliverables tracking & reporting.

SYSCO CORPORATION 2002-

Houston, TX

2008

SYSCO is #55 on the 2010 Fortune 100 and the global leader in selling, marketing and distributing food products, generating

over $36.9 billion in sales during fiscal year 2009.

SENIOR DIRECTOR INFRASTRUCTURE

Delivered enterprise infrastructure program management and process improvement, distributed voice & data networks,

servers, desktops, laptops and database administration - increasing productivity and quality of service while reducing costs.

Responsible for IT procurement including hardware, software, telephony, contracts and services.

• Co-founder of SYSCO’s first IT PMO – establishing & instituting project methodology and hiring project managers

• Directed, motivated and coached 110 technical staff delivering a broad 50+ annual project portfolio, supporting more than

2000 production mission-critical systems and 500 databases

continued

CLIVE HUCKINS 2

• Eliminated more than $1,000,000 in server hardware & software by virtualizing across Intel, Unix and AS/400 platforms

• Consolidated and centralized 80+ distributed multi-system computing environments into 2 geographically separated

HA/DR hosted sites. Inspired high staff retention and engagement despite move to outsourcing

• Initiated & systematized Delivery Executive and vendor management roles for outsourcer relationship

• Innovated IT solutions to enable business growth, improve service quality, uptime & productivity while reducing costs

• Achieved Sarbanes Oxley compliance after developing roles & processes to ensure success

• Improved work climate survey results year on year, revitalizing morale to score in Gallup’s top quartile for engagement

PRICEWATERHOUSECOOPERS LLP 2002

Houston, TX

Provided fulltime consultancy to a PwC SAP implementation team on site at Marathon Oil Company.

CEVA LOGISTICS (formerly EGL) 2000-

Houston, TX

2001

This €6.9 billion revenue company is one the world’s leading logistics and supply chain companies with services across 170

countries with over 1200 sites - customers include Dell, Procter & Gamble, the DoD and Harley Davidson.

SENIOR DIRECTOR APPLICATIONS DEVELOPMENT 2000-2001

Spearheaded delivery of EGL’s largest enterprise class applications, quickly built the 25 person IT development team and

established 24x7x365 IT operations. Achieved IT operational success and technical innovation executing against aggressive

timescales within a 30% per year fast-growth environment, aligning with business operations and ROI strategy.

• Led the planning, development and on time delivery of a real-time track & trace logistics solution to 90+ EGL stations in a

single weekend cutover – a first within EGL. This smooth transition streamlined business processes achieving a

nationwide 40% reduction in operations data entry staff, increasing customer invoicing & driver settlement accuracy by

33%, improving customer satisfaction and retention. Personally recognized by the company’s owner and CEO as

“providing the model for how projects should be delivered”.

• Gained 100% good or excellent customer satisfaction ratings against on time, within budget and ‘way of working’ metrics

delivering a broad 30+ project portfolio. Enabled this achievement by establishing software development, project

management, testing and QA tools & disciplines, by building and structuring teams and by instituting meaningful business

metrics within the first 3 months of joining – from scratch, within a rapidly expanding organization.

BRITISH AIRWAYS PLC 1989–

Heathrow Airport, England

1999

This Global 500 company is one of the World’s largest international airlines, with $12.8 billion revenue and 40,600

employees. Extremely time-critical global operations require the highest systems & network availability, robustness and

performance.

SENIOR PROGRAM MANAGER / IT SYSTEMS PROGRAM DIRECTOR 1998–1999

Handpicked by BA World Cargo execs and senior IT management to execute the delivery of the IT to fully automate

the Heathrow cargo handling center. The IT for this 800,000 ton capacity facility, the largest construction project

in Europe and the heart of their global change program spanning 6 continents - the largest non-aircraft

investment BA has ever made - transformed strategic vision into operational reality.

• Reworked IT strategy, technical design, plans and implementation for $400,000,000 program. Revamped, revitalized and

motivated a 130-person multi-discipline team to work in partnership with internal and external suppliers. Brought IT

program back on target; meeting the opening deadline, $2,000,000 under budget. Defined, created, integrated and

deployed a complete network, hardware & software global cargo logistics and automated warehousing solution. Produced

a solid foundation for revenue growth after doubling throughput capacity and automating processes trimming the

workforce by 15%. Honored by senior management with the ‘Recognizing Our People’ award.

• Championed the strategic business vision, architected technical solutions, created team commitment and managed the

day-to-day delivery of the $14,500,000 global e-business IT program. Ensured every document and piece of freight was

bar-coded and traceable across the world to support efficient new ways of working. Within 6 months, introduced new PC

applications, front-ends, bar-coding, scanning and the replacement of all desktop equipment and LANs, some 2,500

devices, at 187 outstations within 95 countries. Generated an outstanding overall customer satisfaction score of 5.5 out of

6.

CLIVE HUCKINS 3

SENIOR MANAGER, IT APPLICATIONS & INFRASTRUCTURE PROJECT DELIVERY 1995-1998

Appointed by the General Manager of Profit Development to head a new unit responsible for all IT requirements to support

achievement of business goals for BA World Cargo & Engineering. Controlled an annual IT budget of $65M. Led a team of

300+ staff including nine Project Managers. Provided broad spectrum of technical leadership – mentoring key performers.

• Delivered 40+ projects per annum and supported 80+ business applications. Exceeded all key performance targets -

delivering 94% of 250+ milestones on time/early, 92% within budget with a 99% customer satisfaction (quality) score.

PROJECT MANAGER / QUALITY MANAGER 1989-1995

• Built a 12 person ‘Center of Excellence’ – responsible for identifying, establishing and supporting applications

development tools, standards and best practices. Key participant on Infrastructure Technology Board, guiding and authorizing

each and every technology selection for 2000-person enterprise IT department.

KLEINWORT BENSON 1988-

London, England

1989

A member of one of Europe’s leading banking groups, Dresdner Bank; active in 50 countries with 950 branch offices.

PROJECT MANAGER

WANG (UK) LIMITED 1986-

Isleworth, England

1988

International computer hardware manufacturer and software products & services company.

ANALYST PROGRAMMER / PROJECT LEADER / PROJECT MANAGER

Promoted from Analyst Programmer to Project Leader to Project Manager within 15 months.

TRACE LTD (Software Products) 1984-

London, England

1985

ANALYST PROGRAMMER

Education: Allegheny College, Meadville PA

British Airways Senior Management Leadership Program – offered only to BA top %

Certifications: PMP, Project Management Professional - since Feb 2002

ITIL V3 Foundation Certification

Certificate of Achievement in Leadership Excellence – American Management Association

Affiliations: PMI, Project Management Institute – active member

CIO Leadership Network

Professional

Training: Program Management / Portfolio Management / Supplier Management

Project Management – PMI Certified (PMP)

Managing Team Dynamics / Interviewing / Mentoring & Motivation Skills

British Airways’ Leadership Program / Business Training Program / Business Strategy

Finance / Preparing Business Cases / Negotiation / Marketing

Customer Service / Consultancy Skills / Presentation Skills / Facilitator Training

Application Development Strategies / Managing Culture Change

Data Analysis / Systems Analysis & Design / Testing / Programming

Gallup Strengths Finder

TECHNICAL SKILLS

Technologies: WAN acceleration, load balancing, High Availability, Disaster Recovery, Business Continuity, Cloud

computing, virtualization, infrastructure consolidation, shared services, hosting, SaaS, Business Service Management

(BSM), ITSM, event monitoring, archiving, SMS, remote working, capacity management, performance management, ITIL

(CMDB, Service Desk, Service Request Management, Incident Management, Problem Management, Change Management,

CLIVE HUCKINS 4

Release Management, Configuration Management, Software Asset Management, Service Level Management, SLA,

Capacity Management, IT Service Continuity Management, Availability Management, Financial Management for IT Services

and Security Management), Citrix, internet, data storage (RAID, Mirroring), mobility, Patrol, AV and SPAM filtering, Microsoft

Active Directory, ERP, e-commerce (B2B, B2C), component based software, client server distributed systems, systems and

network management software, EDI, imaging, bar coding, wireless, RF, WAP, social networking, MS Exchange, MQ Series,

IBM Rational, Web 2.0, RDBMS, Oracle, SQL, SQL Server, DB2, data warehouses, EAI, middleware, change management

software, document management, business intelligence, SolarWinds, Tivoli, TIM/TAM, SOA, IBM WebSphere Portal,

WebSphere Application Server (WAS), LDAP, PCI Data Security, Cobit, Sarbanes Oxley compliance, governance, legal

discovery, email archive, program management, full life cycle, PMBOK, PMO, project management, portfolio management,

PPMO, business process re-engineering, contract management, vendor management, outsourcing management, workflow,

e-forms, real time systems

Applications: Project Office, MS Project, SharePoint, PlanIT, Microsoft Office (Word, Excel, PowerPoint), MS Access, Visio,

Internet Explorer, MS Outlook, BMC Remedy, Web Authoring Tools, VMware, McAfee Virus Protection, TrendMicro, Mercury

testing tools (Win Runner, Test Director), Crystal Reports, Business Objects, iTera, Lotus Notes

Programming: SDLC, web development, .Net, Object Oriented, structured project lifecycle methodologies, APIs, JAD,

RAD/DSDM (Agile), Microsoft 3-Tier, Visual Basic, C, C++, JavaScript, HTML, XML, Oracle, RPG, COBOL, Assembler

Networking: CISCO, VoIP, Unified Communications, wireless, Citrix, MPLS, TCP/IP, Contivity VPN, Internet protocols, APIs,

frame relay, LAN-WAN interconnection, network management, firewalls, 3745s, TCUs, hubs, routers, switches, access

points, bridges, Wavelink, ATM, FDDI, SNA, Ethernet

Hardware/Desktop: SAN, NAS, BladeCenter, blade servers, HP and other Wintel servers, IBM eServer, IBM Power Series,

IBM iSeries (System i), IBM pSeries (System p), IBM xSeries (System x), IBM Mainframes, various laptops and desktops,

SYMBOL/Motorola RF, F5, Netezza, Bluecoat, Sun Solaris, NT, WANG VS, Blackberry, handhelds, PDAs, internet-enabled

cellphones, printers and MFP

Operating Systems: various Windows OS including XP and Vista, UNIX (AIX, Solaris and SCO), OS400, z/OS (Mainframe),

OS/390, MVS, TPF, VM

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