Customer Service Management
Resume:
|Petrice Miller |Contact |
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| |Tel : 586-***-**** |
| |e-mail : *************@*****.***|
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|Address |
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|15674 Collinson Ave. Eastpointe, MI 48021 |
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|Profile |
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|Objective: |
|To secure a position in which I may apply my computer skills, communication skills|
|and multi- tasking abilities. I am eager to learn new things in order to advance |
|within the company. |
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|Availability: |
|1 Week |
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|Key Skills |
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|My greatest skill is interpersonal communication as it relates to troubleshooting |
|and developing rapport with customers, management and peers. |
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|Education |
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|2010 |
|Associates Degree |
|Oakland Community College, Associates in Applied Science, Royal Oak, MI |
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|2010 to Present |
|Bachelor Degree |
|Oakland University, Pursuing Bachelors Degree in Social Work |
|Rochester, MI |
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|Work Experience |
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|Detroit Athletic Club, Detroit, MI |
|Part-time |
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|Front Desk Agent |
|November 2011 to December 2012 |
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|Assist members and guests with room reservations within the club and at various |
|clubs around the world |
|Answer phone calls and direct to the proper area of the club |
|Assist members and guests with purchases |
|Handle cash assets making sure that all transactions are correct and properly |
|documented |
|Held to the highest standard of customer service |
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|Detroit Athletic Club, Detroit, MI |
|Temporary Position |
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|Membership Consultant |
|November to December 2011 |
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|Corrected and documented over 3,000 highly confidential records |
|Consulted with the Membership Director to discuss the status of various |
|memberships |
|Responsible for finite details on a strict deadline |
|Answered phones, filed, and performed other miscellaneous clerical duties |
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|Common Ground Sanctuary, Royal Oak, MI |
|Internship |
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|Administration |
|September 2009 to May 2010 |
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|Handled crisis calls from teens and parents |
|Performed analysis of psychosocial forms to make sure that all clients fit into |
|the program |
|Performed various group activities to make sure the client is making use of the |
|entire program benefits |
|Held frequent meetings with the Director to discuss the process of the clients to |
|assure all needs are being met |
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|Chrysler LLC, Detroit, MI |
|Full-time |
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|Team Leader |
|August 1996 to March 2009 |
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|Assured that all employees had the products they needed to guarantee that |
|production ran smoothly |
|Held daily team meetings to make sure that all employees are adhering to quality |
|and safety guidelines |
|Consulted with management to assure that union codes were upheld |
|Frequently discussed the importance of morale with fellow employees as well as |
|management |
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|Volunteer Experience: |
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|I currently mentor young ladies and men aged 12-18 at Fellowship Chapel. I help |
|them deal with the peer pressures and challenges that come with being a young |
|person living in today's society. |
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|References: |
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|Available Upon Request |
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Contact this candidate